JLJesus Leonard
@jesusleonard
Freelance | Customer Service | Technical Support | Collection Specialist
PhilippinesWhat I'm looking for
As a seasoned Customer Service Representative, I have consistently outperformed QA scores and provided daily assistance through chat and email. With a strong background in resolving technical concerns, I have worked closely with upstream providers and engineering teams to ensure seamless operations and effective problem resolution.
Throughout my career, I have utilized various systems such as Zendesk, Airalo admin panel, and internal admin tools to provide quality responses and meet or exceed customer expectations. My strong negotiating, counseling, and problem-solving skills have enabled me to deliver correct responses and meet customer needs.
I am a team player with excellent communication skills, able to work well in a team and on my own initiative. With a strong ability to quickly build a picture of customers' personal circumstances and needs, I am confident in my ability to provide exceptional customer service.
Experience
Customer Service Representative Level 2
Airalo
Aug 2022 - Apr 2023 (8 months)
Provided daily assistance through chat and email, answering escalated tickets and solving technical concerns, especially with mobile data connection and eSIMs.
Collection Specialist
Probe Group Philippines
Apr 2018 - Jun 2020 (2 years 2 months)
Recovered customers' debt while educating them on the advantages of paying it, using various systems to gather information and present better options.
Customer Service Representative
Telus International Philippines
Jan 2016 - Mar 2018 (2 years 2 months)
Responded to escalated phone calls, identified and analyzed issues, and initiated the escalation process to ensure consumer satisfaction.
Customer Service Representative
Telus International Philippines
Jan 2013 - Jan 2016 (3 years)
Provided daily assistance through email, troubleshooting trackers/devices issues and offering upsell recommendations.
Property Specialist
Eton Properties Philippines
Jul 2012 - Jan 2013 (6 months)
Assisted clients in purchasing properties, advising on market conditions and providing guidance throughout the process.
Sales Utility Clerk
SM City Bicutan
Nov 2006 - Mar 2007 (4 months)
Provided sales assistance to customers, ensuring a smooth shopping experience.
Service Crew
Jollibee Baymart
Nov 2004 - Jan 2006 (1 year 2 months)
Provided customer service and ensured a positive dining experience.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Interested in hiring Jesus?
You can contact Jesus and thousands of other talented remote workers on Himalayas.
Message JesusFind your dream job
Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!
