Open to opportunities

Juan Sebastian Rivera Cardenas

@juansebastianriverac

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Experienced and goal-driven professional with expertise in E-commerce and Food Services Management.

Canada

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What I'm looking for

I am looking for a job that offers a progressive and collaborative work environment. I am particularly interested in roles that allow me to utilize my expertise in digital marketing, social media management, and customer service. I value companies that prioritize innovation, excellence, and professional development. I am seeking opportunities for growth and the chance to make a significant impact

I am an experienced and goal-driven professional with a diverse background in E-commerce and Food Services Management. I am committed to excellence and achievement, and I possess extensive expertise in strategic planning. Throughout my career, I have demonstrated a proactive approach to generating innovative solutions and a relentless pursuit of improvement. I am renowned for my creativity, collaborative spirit, and ability to thrive in progressive and synergistic work environments.

One of my notable achievements includes formulating a digital marketing strategy for a Colombian NGO, which enhanced their online presence. I also managed a remote team from Canada, showcasing my leadership skills and ability to coordinate efforts effectively. Additionally, I have managed digital marketing plans for various brands, conducted cold calling to engage potential clients, and ensured consistent food quality standards as a Chef De Partie.

In my previous roles, I have gained valuable experience in customer service, sales, and implementing retention strategies. I have successfully resolved high-value transaction disputes, addressed customer inquiries, and improved customer service standards. I am a graduate of the Trebas Institute, where I specialized in E-commerce and Online Management, and I have also completed a program in Food Services Management at Collège LaSalle. Furthermore, I have obtained a credential in The Fundamentals of Digital Marketing from Google.

Experience

Chef De Partie

Hotel William Gray

Proficiently ensured consistent food quality standards, meticulously overseeing every aspect of production. Demonstrated adept management of inventory, ensuring optimal stock levels to meet demand. Fostered seamless collaboration within the team, effectively coordinating efforts to achieve daily objectives. Maintained impeccable food quality standards. Managed inventory effectively. Seamlessly col

Quality Management Inventory Management Collaboration Organizational Skills

Social Media Manager

Fundacion Renacer

Crafted digital strategy for Colombian NGO, enhancing online presence and managing team remotely from Canada. Formulated digital marketing strategy for Colombian NGO. Analyzed online presence for tailored communication tactics. Leading efforts to enhance digital footprint. Managing team of two for visuals and post-publication coordination. Maintaining relationships in Colombia from base in Canada.

Digital Strategy Team Management Digital Marketing Communication Strategy

Customer Services Representative

I2C INC

Addressed customer inquiries regarding prepaid cards and credit cards, resolved issues, and managed disputes for customers with diverse account types. Completed comprehensive training on fraud detection and prevention techniques. Successfully resolved high-value transaction disputes with efficiency and accuracy. Answered 14,000+ calls and resolved 800+ tickets with professionalism and efficiency,

Fraud Detection Ticketing Customer Service

Social Media Coordinator

Artonik Media

Managed digital marketing plans for various brands at Artonik. Created and posted content on Facebook and Instagram. Conducted cold calling to prospects sourced from Google and Facebook. Implemented sales-boosting softphone system using MicroSIP and voip.ms. Managed sales calls to engage potential clients. Creation of a Digital Marketing Plan for Two Clients of Artonik. Cold-Calling over 200 prosp

Digital Marketing Content Creation Cold Calling Sales Calls Social Media Management

Customer Service/Sales

ACCEDO Technologies

Gained valuable experience in leading sales initiatives, improving customer service, and implementing retention strategies. Elevated customer service standards (CSAT Very satisfied). Implemented retention strategies (NPS 8.5/10). Developed proficiency in rapid problem-solving (FCR 98%).

Sales Leadership Customer Service Retention Strategy Problem Solving