Field Service Specialist

JOB TITLE: Field Service Specialist

DEPARTMENT: Texas Studio

REPORTS TO: Studio Team Lead

FLSA STATUS: Non-Exempt

JOB TYPE: Hourly

COMPENSATION: $18-$20/hour

**This is a remote position. However, applicants must live in the geographical area listed on the job posting.**

SUMMARY OF POSITION

The basic functions of the Installer is the performance of onsite school furniture installation, collaboration with third party installers, service repair, training and customer service.

ESSENTIAL RESPONSIBILITIES

•Provides professional turnkey install services including unloading, staging, installation and removal of trash

•Performs installations to meet all commitments on time and within budget to exceed internal and external customer expectations

•Keeps installation areas clean and free of debris to ensure safety

•Maintains tools/supplies to perform job accurately and safely

•Cleans and assembles furniture for each project assigned

•Keeps Studio Team Lead apprised of activities by providing daily status updates

•Ensures complete load outs on each delivery to reduce return trips

•Ensures deliveries are complete and on time while keeping customers updated with delivery times for each stop

•Ensures company vehicles are clean while removing trash and personal effects upon return

•Other duties and tasks may be assigned by the Studio Team Lead

•Maintains a neat, clean, professional appearance by being properly uniformed and groomed

•Maintain a “positive” and “can do” attitude especially during problem resolution and difficult situations

•Accurately verify quantity and quality of items loaded/unloaded on truck

•Respect the unique security, safety and professional requirements of our education client base

Requirements

QUALIFICATIONS

•High School diploma or its equivalent required

•Ability to perform duties that require standing or sitting for prolonged periods of time

•Must have a full range of body movements including the use of hands to handle and feel objects such as computer equipment

•Ability to bend the body, to reach for objects and to crouch when needed

•Must have command of all five senses: sight, hearing, touch, smell and taste

•Specific vision abilities required include close vision, depth perceptions, and the ability to adjust focus

•Must be able to lift safely 100 pounds with regularity

•Current driver’s license with clean driving record required

•Ability to travel, in all types of weather including heavy rain, below freezing temperatures and extreme heat

•Customer service focus

•Ability to read, analyze and interpret work orders and scheduling reports

•Ability to respond to customer inquiries or complaints

•Manage time to complete all required duties

•Mechanical ability required to assemble furniture and accessories

•Attention to detail, following directions

•Written and oral communication skills

•Must be able to obtain a level 2 contractor/vendor badge

•Professional appearance and manners

•Understands and can learn basic installation processes: unloading, loading, staging, unpackaging, component assembly, cleanup and detailing, lock installations, etc

•Ability to work irregular hours and extended shifts, including any overnight out of town assignments

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (6 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Employee advocates serving to sustain employee wellness in the workplace