Client Service Consultant - Retail Account Management & Strategy

Let’s be unstoppable together!

Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

What will you be doing?

Circana is seeking a talented Consultant to support clients to maximize their retail collaborative gateway investments and own the client experience for new and existing clients. This team is a fast-paced, high-profile, and innovative team responsible for growing Circana’s client base.

The ideal candidate for this role would possess knowledge of Circana tools, retail collaborative experience, the ability to interpret data, strong project management skills and be client-focused.

This position is fully remote - US.

Job Responsibilities

The Retail Account Management & Strategy Consultant will work closely with Account Leads and assist clients participating with Circana Retail Collaborative Gateways. Client Consultant will possess and execute upon the following skill sets:

• Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients:
  • Approach client with coherent, actionable, and fact-based data/recommendations appropriate to their business needs
  • Continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client.
  • Identify business issues and opportunities and suggests the appropriate level analytic solution/approach.
  • Educate the client on analytic methods, shape their thinking, and influence the decisions they make.
• Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image:
  • Become trusted by clients, Circana client solutions teams, Circana cross-functional organizations, and Circana business partners and considered a domain expert and
    business partner.
  • Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish.

• Able to engage in consultative manner with clients when helping solve/manage content deliverables.
• Have solid communication and interpersonal skills and be able to problem solve and troubleshoot.
• Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met:
• Engaging on issues that matter most to the client’s retail business.
• Develop and maintain a deep understanding of customer needs and requirements.
• Help customers identify solutions to problems they did not know they had.
• Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improve the relationship.
• Track and organize multiple work streams against multiple clients and manage time and resources against changing priorities.
• Quality Control:
• Drive to achieve high-quality service to deliver an exceptional experience and results for the client and a high level of satisfaction with Circana.
• Planning and Organizing:
• Coordinating and executing the delivery of ongoing and ad-hoc Retail Collaborative Gateway content, insights, analysis, and reporting.
• Developing and leveraging strong, collaborative relationships with internal and external partners.
• Detail and process-oriented with attention to detail and strong organizational, and project management skills.

Requirements

• 5+ years of experience with syndicated data, analytics, category management, and/or sales with a Consumer Packaged Goods (CPG) company or other companies using syndicated or point-of-sale (POS data) - required.
• Experience utilizing syndicated data solutions such as Circana/IRI Unify+ is strongly preferred.
• Demonstrated expertise in translating data and analysis into relevant implications.
• Experience in various software programs, especially MS Excel & PowerPoint.
• Ability to adapt to new situations and flexibility to handle various tasks.
• Strong project management and process skills.
• Able to engage in a consultative manner with clients when helping solve/manage content deliverables.
• Self-motivated, detail-oriented, and strong analysis/consultative skillset
• Bachelor’s degree required, advanced degree a plus.

Circana Behaviors

As well as the technical skills, experience, and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day roles:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $88,000 - $110,000.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance, and 401(k)] to eligible employees.

You can apply for this role through the Circana Careers website or Intranet site for internal candidates.