United States onlyArticulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Applications Team, you’ll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people.
The ideal person for this job is a multi-talented Salesforce Administrator who thrives on helping the business. Your day-to-day responsibilities will include working with multiple teams within the company to identify issues, executing day-to-day configuration, support, maintenance and improvement of our salesforce platform.
Here’s a smattering of the tech you’ll be working with: Lightning Flow, SOQL, Workflow, GearSet, GitHub, Marketo, Avalara, Billing Platform, Stripe, Chargebee, Salesforce Revenue Cloud (CPQ), Salesforce Sales Cloud, Salesforce Service Cloud, Gainsight, Cloud4J, and Okta
What you'll do:
- Leads Salesforce initiatives with an emphasis on Salesforce best practices and scalability for future growth
- Delivers complex end to end Salesforce CRM solutions including, but not limited to Service & Sales cloud specific features/functionality
- Collaborates on key projects to determine business alignment, needs, and system requirements
- Participates in solution design, research, decision-making and testing
- Tracks work progress/status, identifies risks/constraints and shares/escalates issues as necessary
- Effectively applies critical thinking to understand and solve problems, makes well thought-out decisions to quickly and positively create results
- Troubleshoots and resolves advanced user issues as they arise
- Thoroughly documents work for reference, troubleshooting, and future iteration
- Has a strong ability to evaluate 3rd party integrations and how they will have an impact on overall system performance.
What you'll need:
- 8+ years of experience in IT
- 8+ years of Salesforce Administration experience
- Strong research, troubleshooting, and problem solving skills with the ability to work autonomously or as part of a team
- Experience with Sales Cloud, Service Cloud, Partner Communities, and Force.com
Nice to haves:
- At least 4 years working with Salesforce Service Cloud
- At least 2 years working with Salesforce Partner Communities
- You have a strong understanding of Salesforce best practices
- You have an understanding of Agile methodologies
