Data/Analytics/Reporting Lead

Aira is visual interpreting.

We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.

Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter (an Aira Agent) will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.

Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.

By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.

In today’s world of; “always on, always connected” ready access to data and information is critical for decision making. Aira Tech is looking for a skilled Data Analytics Manager to lead and grow our analytics team. The ideal candidate will excel in leveraging extensive datasets housed in our data lake, along with performing forecasting, scheduling, and optimizing business processes through sophisticated data analytics. This role requires a blend of analytical expertise, strategic thinking, and team leadership.

Responsibilities:

• Lead and oversee the data analytics team, promoting a high-performance culture and fostering skill development.
• Develop and execute data-driven strategies with a significant focus on utilizing the data lake for comprehensive analytics projects.
• Oversee the management and maintenance of scheduling and forecasting systems/tools to ensure efficient staff and resource management while balancing cost, SLA & utilization.
• Collaborate with department heads to understand business & operational needs and integrate data driven decision making into business operations.
• Prepare detailed reports/dashboards and presentations for operational leaders, highlighting insights, trends, and recommendations based on complex data sets.
• Implement and manage data visualization projects using Looker, Tableau, and other visualization tools to make data accessible and understandable across the organization.
• Leverage Google Sheets and other advanced analytical tools for real-time data analysis and collaborative project management.
• Monitor and report on key performance indicators (KPIs) related to forecast accuracy and schedule effectiveness.
• Ensure the integrity and accuracy of all data collection, processing, and analytics activities.
• Manage the selection and implementation of analytics tools and platforms, including data lake enhancements, visualization/analysis tools and forecasting/scheduling.
• Stay current with the latest in analytics technologies and methodologies, including machine learning and AI-enhanced analytics.
• Create and maintain KPIs related to data accuracy, forecast reliability, and operational efficiency.

Requirements

• Bachelor’s degree in Data Science, Statistics, Computer Science, or related field; Master’s degree preferred.

• At least 5 years of experience in data analytics, including significant experience in forecasting and resource scheduling.
• 2+ years proven management experience with the ability to lead and develop a high-performing team.
• Exceptional analytical and quantitative skills with a strong attention to detail.
• Excellent communication skills and the capability to translate complex data into actionable insights.
• Exceptional analytical and quantitative skills with a strong attention to detail.
• Excellent communication skills and the capability to translate complex data into actionable insights.
• Demonstrated expertise in using analytics and visualization tools such as Looker, Tableau, and Google Sheets.
• Strong ability to develop predictive models and use statistical techniques for large data sets.
• Proficient in presenting complex data in clear and impactful ways to stakeholders at all levels.
• Exceptional problem-solving skills and the ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

• Opportunity to make an impact on a mission-driven business
• Low drama, hands on culture, not impeded by process, oversight or lack of courage
• A fun, dedicated, and hard-working team who are the magic behind our award-winning company
• Competitive salary with significant equity options
• Top-tier medical plan, dental, vision, and life insurance
• Unlimited PTO

Aira’s Values

• We are powered by people
• We pursue excellence & hold ourselves accountable for results
• We embrace change and agility
• We act with integrity, transparency, dignity and respect
• We are champions of inclusion, diversity and accessibility

Aira’s Operating Principles

• Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
• Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
• Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
• Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
• Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
• Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
• Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.

Equal Opportunity Employer

Aira provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Aira Tech, we're not just developing technology; we're enhancing people's lives. If you're passionate about using your skills to contribute to our mission, we'd love to hear from you.