Senior Solution Engineer

Solution Architecture

• Collaborate with Account Managers and Sales to develop strategic and technical sales opportunities
• Attend and support sales calls from a technical solution architect perspective to advance qualified opportunities
• Use consultative techniques to conduct in-depth technical discovery with potential new and existing customers
• Work with account managers and sales to develop Problem Statements for typical engagements and develop Solution Sheets for qualified opportunities
• Work with Account Managers to expand reach in key accounts by positioning additional products and services offered by the Adaptavist Group
• Engage with communities and gain deep knowledge in at least one of the key Adaptavist practices - Cloud, ITSM, DevOps, Agile, and Work Management
• Identify future opportunities for The Adaptavist Group within a practice
• Drive client retention by developing and maintaining trusted advisor status through high-level business conversations

Collaboration

• Assist The Adaptavist Group stakeholders in developing a range of technical solutions and packages that will address customer needs
• Support The Adaptavist Group in fostering expansion in existing key accounts using our technical expertise
• Coordinate with various colleagues on customer solution proposal development
• Participate in quarterly business reviews of key accounts and engagements
• Leverage The Adaptavist Group's reach to build and expand industry contacts both internal and external
• Utilise The Adaptavist Group CRM of choice to record customer interactions, analyse account information and plan strategic actions based on customer needs

Customer Advocacy

• Assist The Adaptavist Group Marketing in developing practice-led campaigns.
• Actively participate in customer retrospectives by working with Account Managers, Project Managers and Delivery to ensure a positive outcome
• Build and run customer demonstrations of Adaptavist solutions and the many partners Adaptavist work with, including Aha, Atlassian, Slack, GitLab, Cloudbees, AWS, Google Cloud Platform and Azure (to name a few).
• Participate in industry and customer events where required
• Provide thought leadership throughout The Adaptavist Group and to the group’s portfolio of customers
• Collaborate with various stakeholders to plan, develop and execute tactical actions within key accounts to support account plan outcomes
• Seek opportunities for business development through objective competitor analysis
• Utilise strong communication skills to communicate complex technical messages to varied stakeholders and audiences using appropriate language and tools
• Work on behalf of the customer to ensure the delivery engagement addresses the agreed-upon problem statement

What we're looking for

• Broad knowledge of current and emerging practices in the digital workplace
• Deep knowledge of Atlassian technologies and solutions
• Proven experience in delivering client-focused solutions
• Strong consultation skills
• Ability to address unidentified, underlying and long-term customer needs and services in addition to specific service requests
• Fully embrace The Adaptavist Group Values of Trust; Pragmatism; Teamwork; Humility; Principles, and Curiosity
• Recognise and value the contributions of all team members.
• Proficient communicator in both written and oral presentations using appropriate clear communication skills

A few nice to haves

• Deep knowledge of two or more of The Adaptavist Group practices - Cloud, ITSM, DevOps, Agile or Work Management
• Fluency in both Italian and English
• Working knowledge of Adaptavist’s partner technologies and solutions (Gitlab, Sonatype, AWS, Aha!, and more)