United States onlyThe Sales Administrator works as a part of Zūm’s Charter team. The Sales Administrator will work externally and closely with our accounts, along with our internal sales and operations teams to manage, quote, secure, and confirm transportation requests. The Sales Administrator will own the entire booking process from initial quote to final booking and confirming yard assignments.
The ideal candidate will have experience managing time-sensitive requests with high attention to detail and be comfortable communicating with multiple bus yards to service customers. This position is remote but we are looking for someone located in the Midwest (greater areas around either Kansas City, Omaha, or Chicago) and on the East Coast (between the greater areas from Philadelphia to DC/Baltimore to Richmond).
Responsibilities
- Manage inbound charter requests from established customers, predominantly through email and phone calls
- Provide support to multiple Account Executives who oversee a range of customer accounts
- Utilize Google Suite to organize and manage communication-related to charter requests
- Leverage ZUM admin and charter website to facilitate the charter booking process
- Oversee the entire process from initial quote generation to final booking of charters
- Collaborate effectively with multiple departments within the organization to ensure the smooth execution of charter services
- Maintain a high level of attention to detail to ensure accuracy and quality of services
- Demonstrate a coachable attitude, always willing to learn and adapt to changing procedures and policies
Requirements
- 2-5+ years of sales support, administrative, booking agent experience
- Exceptional communication skills, both written and verbal
- Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
- Willingness and ability to quickly learn and use ZUM admin and charter website
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- An understanding of the charter and transportation industry is a plus but not required
- The ability to work effectively in a team and cross-collaborate with different departments
- A detail-oriented mindset, ensuring all charter requests are processed accurately
- A positive and coachable attitude, with the eagerness to adapt to changes and feedback
- Comfort with handling a high volume of charter requests and the potential for repetitive tasks
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
