United States onlyThe Sherwin-Williams Stores’ Group Delivery Team strives to achieve a disciplined and systematic approach to executing projects in a timely, effective, and efficient manner. These projects include critical technical features, defect fixes, marketing projects, all the way up to build-out of large-scale enterprise retail technology initiatives.
Strategy and Planning
- Seek opportunities continuously to increase customer satisfaction and deepen client relationships.
- Identify client organization's strengths and weaknesses and suggest areas of improvement to address and resolve business issues.
- Suggest areas for improvement in internal processes along with possible solutions.
Acquisition and Deployment
- Gather, analyze, and document business and functional requirements from clients and business users.
- Analyze, document, and improve workflows, processes, and standards.
- Understand business process management and business requirements of the customers and translating them to specific software requirements.
- Communicate effectively with internal teams and external clients to deliver functional requirements including GUI, screen, and interface designs.
- Act as an interface between business units, technology teams and support teams.
- Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
- Gather and provide technical guidance concerning business implications of application development projects.
- Manage client expectations effectively.
- Work with Quality Assurance to build and validate test cases against all requirements.
- Analyze application defects to determine if they fall within scope of project requirements.
- Participate in post-project analysis to reflect upon successes, failures, and lessons learned.
Operational Management
- Provide training and documentation for supported applications.
- Utilize existing systems to track and manage requests and issues.
- Build application expertise through assignment on projects and enhancement requests.
Incidental Functions
- Prepare and lead presentations as requested.
- Research or prototype new tools and/or technologies.
- Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork.
- Lead internal teams/task forces on initiatives as assigned.
- Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
This position has a hybrid work schedule with three days in the office and the option for working remotely two days.
Formal Education & Certification
Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years of experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
Knowledge & Experience
- 2+ years IT and/or Business experience.
- 2+ years of business analyst experience.
- 2+ years working with internal clients and/or external agencies/partners.
- 2+ years of Order Management experience, IBM Sterling OMS preferred.
- Experience with retail technologies including point of sale, merchandise & inventory management preferred.
- Strong technical knowledge coupled with business intelligence and ability to understand customer's needs.
- Well versed in Microsoft Office applications.
- Understanding of various essential business functions of an organization.
- Ability to facilitate process mapping activities with small to medium size groups and working knowledge of mapping techniques.
- Understanding of Internet, Intranet, Extranet and client/server architectures.
- Familiarity with how legacy and web-based system interfaces with each other.
Personal Attributes
- Strong analytical, conceptual, and problem-solving abilities.
- Strong written and oral communication skills.
- Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
- Experience working in a team-oriented, collaborative environment.
- Ability to translate an idea or need into a completed solution or work product.
- Willingness and ability to train and mentor other business analysts.
- Ability to facilitate meetings and follow up with resulting action items.
- Ability to develop relationships with client personnel that foster client ties.
- Strong commitment to inclusion and diversity.
- Minimal travel is required
- Work outside the standard office 7.5-hour workday may be required.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
