Associate Implementation Specialist

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe. Revalize is a portfolio company of TA Associates

Job Description

We are seeking an AssociateImplementation Specialist with an exceptional record of accomplishment with CPQ software to join our Implementation Project Team. As an Associate Implementation Specialist, you will be reporting directly to the Implementation Team Manager. In this role, you will work with project managers and business analysts to deliver implementation projects and facilitate mentoring sessions for customers. An Implementation Specialist also responds to ad hoc customer requests, working directly with the customer to provide subject matter expertise and guidance on the project implementation. An Associate Implementation Specialists is expected to manage multiple tasks simultaneously and document troubleshooting steps and problem resolution concisely. Daily activities will include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

Responsibilities

• Contribute to the Professional Services team by providing excellent customer service/support and execute on project implementations.
• Review, analyze, and evaluate customer business requirements and solution objectives.
• Participates in ongoing implementation team decisions/projects and writes detailed steps required to develop or modify applications.
• Lead implementation of specific activities and conduct meetings with new and existing customers.
• Input issues and case data into customer facing and internal issue tracking applications.
• Communicate with internal Product Development team members for technical support needs.
• Adhere to the Revalize Management System by participating in daily and weekly check-ins as well as weekly tactical meetings.
• Update timesheets accurately daily.

Qualifications

Minimum qualifications:

• B.A. or higher in a related field
• Experience in an agile software development environment using JIRA and documenting user stories.
• Demonstrated JavaScript, CSS, HTML, and SQL skill experience.
• Exceptional customer service, interpersonal, presentation, and communication skills.
• Must accept responsibility and show good judgement, initiative, and resourcefulness.
• Excellent problem solving, research and analysis, technical skills.
• Some travel may be required.

Preferred qualifications:

• 1-3 years of manufacturing industry experience with a familiarity to CPQ products.
• Experience in the manufacturing market space.
• 1+ years of experience with the following:
  • SQL
  • JavaScript
  • HTML
  • CSS

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Working knowledge of CPQ software related technology, to include IT networking, internet technologies and web applications.
• Technical aptitude and ability to quickly learn new software(s).
• Must be highly organized, self-motivated, and work well under pressure.

Must possess the ability to effectively execute multiple projects, conflicting timelines, and changing priorities.

Additional Information

All your information will be kept confidential according to EEO guidelines.