United States onlyQuench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional results
We are currently seeking a Consumables Specialist. As a Consumables Specialist you will work closely with both the coffee and Bevi customers. You would be responsible for: phone and email contact with customers, technician support and communication, data entry, work order and sales order creation/coordination, handling product questions, coordination with internal teams such as Scheduling, Supply Chain, Sales and Account Management. A Consumables Specialist will strive to build and maintain business relationships with clients and internal customers, by providing prompt and accurate service, leading to customer satisfaction and loyalty.
Responsibilities
- Provide world-class customer service on every customer contact
- Deal directly with customers via phone or through electronic inquiries
- Respond promptly to all customer inquiries and requests and follow each inquiry through to completion
- Monitor accounts and create work orders for installation and service
- Develop knowledge of product to satisfy customer questions
- Handle and resolve customer complaints
- Identify and escalate priority issues
- Handle inbound technician calls and activate accounts
- Review and analyze customer data to determine action needed
- Work with strategic vendors to provide service to customer
- Maintain regular and reliable attendance
- Create Accounts for all new coffee business
Qualifications
- At least two years of previous Customer Care experience
- Must be able to multi-task and switch between different communication channels quickly and efficiently (email , phone, teams, etc)
- Extremely organized and detail oriented
- Ability to work in a team and across different departments
- Must be resourceful and thorough in a fast-paced environment
- Must be adaptable, and perceptive to different customer personalities and understand your best approach for each situation.
- Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
- Ability to communicate clearly and professionally, both verbally and in written correspondence
- Strong/Prompt communication skills with customers and internal departments
- Working knowledge of Microsoft Office (Outlook, Excel, Word)
