Knowledge Content Coordinator

Here's What You'll Do:

• Research, write, and edit comprehensive and informative articles for our Help Center.
• Ensure articles are clear, concise, and easy to understand for a broad audience.
• Maintain a consistent voice and style throughout the Help Center content.
• Conduct keyword research to optimize articles for searchability.
• Update existing articles to reflect new features, functionalities, or policy changes.
• Collaborate with internal teams to script and storyboard engaging and informative how-to videos for the Help Center and Marketing team.
• Create basic screencast videos to demonstrate processes and functionalities visually.
• Manage the video production process, ensuring videos meet quality and brand standards and are delivered on time.
• Stay up-to-date on new features, functionalities, and product updates.
• Collaborate with subject matter experts to ensure content accuracy.
• Maintain a keen eye for detail and high standards for quality and consistency.
• Track and analyze Help Center user data to identify areas for improvement.
• Stay informed about industry best practices for knowledge-based management.

Here's What We're Looking For:

• 2+ years of experience in content creation (writing, editing, video production).
• Strong writing and editing skills, with the ability to craft clear, concise, and engaging content.
• Excellent research skills and the ability to quickly grasp complex topics.
• A keen eye for detail and a commitment to accuracy.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple projects simultaneously.
• A passion for creating a positive user experience.

Bonus Point For:

• Experience with Asana or a similar project management software.
• Experience with SEO best practices.
• Experience with video editing software.
• Experience in Knowledge-Centered Service (KCS).
• Experience in customer service or user-facing roles.