Customer Experience Document Writer (Intern)

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

Maven AGI is a cutting-edge generative AI company revolutionizing the customer support landscape. As a Customer Experience - Document Writer, you will play a critical role in creating informative and engaging content that enhances our customer interactions and supports our service commitments. This internship will provide you with the opportunity to deepen your understanding of customer needs and how effective communication supports business goals.

What You’ll Do:

• Create, revise, and maintain documentation that supports customer experience operations, including FAQs, help articles, training materials, and process guides.
• Collaborate with customer experience managers to identify documentation needs and develop clear, user-friendly content that improves customer interactions.
• Assist in the management of the content lifecycle for customer experience materials from creation to revision and retirement.
• Work closely with the UX/UI teams to ensure that all documents are accessible and user-centric.
• Analyze customer feedback and usage data to recommend improvements for documentation and support content.
• Participate in customer experience team meetings and contribute ideas for optimizing communication strategies.

Requirements

Who You Are:

• Currently enrolled in a Bachelor’s or Master’s degree program in English, Communications, Journalism, or a related technical field with a strong interest in customer experience or service design.
• Excellent writing, editing, and proofreading skills with a focus on clear and practical communication.
• Familiarity with digital publishing and content management systems is a plus.
• Strong analytical skills and the ability to understand and synthesize customer feedback.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Eager to learn and adapt in a continually evolving sector.

Benefits

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: $20 - 30/hour DOE and/or education level
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.