Senior Support Engineer
Unlock the full potential of customer service. 70% of your work is repetitive.
About Zowie:
We are:
We strive to be:
What you'll do:
Ideally, you'll bring with you:
- 2+ years of professional experience in technical support, ideally in a SaaS company
- Strong problem-solving skills and the willingness to dig deep to understand an issue fully
- Excellent customer-facing skills
- Impeccable written and verbal communication skills
- The ability to connect and interact with APIs
- Knowledge of SQL (and ideally MongoDB)
- Expertise in how web technologies work (Python, Java, Scala, etc.)
It will be awesome if you have:
- Previous experience in leading a Technical Support team, so you have the drive to build and implement a vision for excellent support!
We will offer you:
About this role
March 24th, 2023
January 24th, 2023
Full Time
Apply now
Job expired?Please let Zowie know you found this job on Himalayas. This will help us grow!
About Zowie
Learn about Zowie and their company culture.
Letâs build the future of customer success. Together.
Buying online should feel like walking into your favorite local coffee shop - personal, friendly and easy. Zowieâs mission is to recreate offline shopping experiences online and reimagine digital customer service.
We can achieve more as a team
Every member makes a difference. We support, empower, and motivate those around us. Having each otherâs back drives us to be better every dayâas individuals and partners.
We keep our minds open
Spot whatâs invisible at first glance. We want to know if the things we produce, use, and observe can be better, smarter, or more innovative. We never judge before understanding.
We love what we do
Our ambition enables us to be innovators. Weâre all about producing positive energy and following good vibes. The journey is much more fascinating when youâre driven by what you do.
We build real relationships based on trust
Direct communication is about talking to people â not about people. We appreciate honesty and speak openly about our victories and challenges. We either win or we learn.
We choose the smartest way to reach our goals
Working smarter lets us learn, discover, and win. Weâre problem solvers dedicated to getting things done. We think fast, adapt, and constantly look to improve ourselves.
Tech stack
Learn about the technology and tools that Zowie uses.
Benefits and perks
Learn about the benefits and perks that Zowie provides.
Offsites
We spend time together in person to strenghten our team.
Unlimited Paid Time Off
We trust each other and donât count days.
HR Support
You have access to an on-demand HR coach.
Fitness Benefits
We subsidize health activities for you.
Apply now
Job expired?Please let Zowie know you found this job on Himalayas. This will help us grow!
About this role
March 24th, 2023
January 24th, 2023
Full Time