Zoom Contact Center Project Engineer

What you can expect
In this role, you'll be the primary technical resource, translating desired business outcomes into solution
designs, ensuring functional and technical requirements.

About the Team
We're looking for a Professional Services Project Engineer to design and deploy Zoom Customer Experience implementations Virtual Agent, Contact Center and Workforce Engagement Management solutions.

Responsibilities

• Designing, configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments, ensuring alignment with business requirements and technical specifications
• Leading high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
• Delivering enterprise-level design and solutions, establishing technical standards and best practices for the team
• Executing projects with full autonomy, demonstrating sound judgment when identifying and escalating risks or gaps to appropriate stakeholders
• Staying updated on Zoom's rapid feature development across our delivered product set, translating new capabilities into high-value outcomes for customers
• Creating comprehensive documentation for solutions, designs, and action items that serves as reference for customers and internal teams
• Conducting discovery workshops and technical assessments to support Professional Services sales and scoping activities for services Statement of work
• Serving as a technical liaison between customers, product teams, and support organizations to ensure seamless implementation and knowledge transfer

What we’re looking for

• Advanced knowledge of UCaaS/CCaaS and/or Virtual Agent technologies, including AI-driven customer experience solutions
• Minimum of 8 years of project engineering technical experience with Customer Experience solutions (Contact Center, Workforce Engagement, Virtual Agents), with at least 5 years of customer-facing experience
• Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
• Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
• Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, Hubspot, Zendesk)
• Experience with data analytics and reporting tools to measure contact center performance and customer experience metrics
• Knowledge of compliance requirements and security best practices for contact center environments (GDPR, HIPAA, PCI-DSS)

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.