QA Tester

About the Role
We’re looking for a highly detail-oriented QA Tester to become the connective tissue between support, product, and development.
Your core responsibility is to take support tickets that first-line support can’t resolve, reproduce the issue clearly, and translate it into a high-quality GitHub issue with:

• Clear reproduction steps
• Expected vs. actual behaviour
• Environment notes
• Screenshots / screen recordings where helpful
• Acceptance criteria for a fix

You’ll then collaborate closely with both Backend and Frontend teams to ensure fixes meet expectations. When PRs are ready, you’ll test them, validate the fix, review edge cases, and sign off when the issue is fully resolved.
This is a pivotal role focused on reliability, clarity, and raising the “quality bar” across the Zap suite of plugins.

What You’ll Do

Support Triage & Issue Reproduction

• Take escalated support tickets that 1st-line support can’t solve.
• Reproduce issues reliably in staging or local environments.
• Identify whether the issue is a bug, misconfiguration, expected behaviour, or user error.
• Document findings clearly and concisely.

Write High-Quality GitHub Issues

• Add precise, step-by-step reproduction instructions.
• Note environment conditions (browser, device, WP version, PHP version, plugin stack).
• Include screenshots, logs, or short clips where relevant.
• Write clear acceptance criteria for developers.
• Categorise and label issues appropriately.

QA Testing & PR Verification

• Test developer PRs against the acceptance criteria.
• Explore edge cases and regressions.
• Sign off fixes once verified.
• Coordinate fixes with Backend and Frontend teams.
• Help maintain a consistent standard of testing across the product.

Process & Quality Improvement

• Suggest improvements to our QA processes.
• Help refine test plans and scenarios.
• Provide input on automated tests.

Requirements

What You Should Bring

• Strong analytical mindset and problem-solving skills.
• Experience testing web applications.
• Ability to reproduce complex issues consistently.
• Excellent written communication for writing fault reports and PR notes.
• Understanding of WordPress and WooCommerce environments.
• Comfortable working across both Backend and Frontend behaviours.
• Interest in automated testing (even if not fully experienced yet).
• Familiarity with GitHub workflows (labels, milestones, PR reviews).

Nice to Have

• Hands-on QA experience in WordPress/WooCommerce.
• Exposure to Laravel and modern PHP testing frameworks.
• Experience with browser dev tools, network tab, console debugging.
• Ability to spot UX/UI issues as well as functional issues.
• Familiarity with automated QA tooling.

Who You’ll Work With

You’ll collaborate closely with:

• First-line support — receiving escalated tickets.
• Backend team — debugging PHP, WordPress, WooCommerce, Laravel.
• Frontend team — verifying HTML/JS/CSS fixes.
• Product owners — refining acceptance criteria.
• Design/UI — confirming front-end consistency where relevant.

Why This Role Matters

You will be the last line of defence against regressions, confusing UX, and production-breaking bugs.
Your work ensures our customers experience a fast, reliable, and polished product — every day.

Benefits

• Company Bonus 10% of salary once company goals are met or at the company’s discretion
• Service Bonus of £1,000 per annum paid into your monthly salary up to 5 years / £5,000
• We operate on a flexible hours system. That means that while your usual hours will be during normal business hours, you have plenty of flexibility within that. Want to take a long lunch break? No worries. Do your best work at 6 am? Go for it.
• We’re a fully remote team, so no 8 am commutes into work
• Work hard, play hard – we offer a minimum of 39 holidays a year (2 weeks of which can be taken over Christmas)
• You’ll also get an extra day off for your birthday, so no awkward work birthday parties
• We have quarterly all-team meeting, which ends in a monthly all-team social
• We supply any remote working tools and equipment you need
• We are Best Place To Work Certified company
• You’ll also get full private BUPA Healthcare coverage
• You will have access to VIVUP - staff benefits & wellbeing platform
• We’re a pension-providing employer