Wind River is a global leader in delivering software for mission-critical intelligent systems. As a Member of Technical Staff - Technical Support, you will support customers who are encountering problems on Wind River's products, communicate effectively with customers and other stakeholders to resolve their problems, and develop technical content for online support site.
Requirements
- Bachelor or Masters degree in Computer Science, Electrical Engineering, Data Science, Math, Physics, or related technical field preferred
- 6-8 years' experience in development and production operations supporting a cloud-based environment required with 3-5 years of customer-facing role experience preferred
- Understanding of Cloud vs. on premise computing
- Experience with Azure or Amazon AWS or similar SaaS solutions
- Experience in C/C++ and shell/ Python scripting
- Familiarity with DevOps CI/CD, Dockers, Kubernetes and involved tools
- Experience in virtualization/containerization technologies like KVM, docker, containerd
- Experience working with Xen-based virtualization as well as using and testing on Linux systems
- Basic understanding of Hardware and knowledge of BIOS and firmware upgrades
- Exceptional team player who works well in collaborative environment
- Excellent written and oral communication skills
- Self-managed, fast learner with the desire and ability to master new technologies
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
