Join Vonage and help us innovate cloud communications for businesses worldwide! This role sits at the intersection of technology, business development, and customer success and focuses on driving adoption and value for Vonage’s Network APIs program globally.
Requirements
- Act as SME for NW-API across Enterprise Sales, Partnerships, Alliances, and Solution Engineers globally (EMEA, US, APAC)
- Drive client success pre- and post-sales through consultative engagement, applying expertise in fraud prevention, detection and authentication.
- Provide thought leadership and education to Product, Marketing, and Client teams on industry trends, use cases, GTM strategy and best practices.
- Maintain expert-level knowledge of NW-API platforms/solutions and communicate value propositions as a recognised industry leader.
- Partner with Product Management on strategic roadmaps, leveraging client input, industry trends, and competitive insights.
- Capture and synthesise learnings from PoCs, deployments, and client feedback into product requirements and enhancements.
- Serve as customer advocate, ensuring client needs are communicated across the organisation.
- Create thought leadership content (blogs, whitepapers, etc.) and represent the company as a speaker/panelist at industry events.
- Lead client engagements to operationalise and scale NW-API and fraud prevention solutions, driving new revenue opportunities.
- Build trusted advisor relationships with GTM teams, customers, and prospects, providing expert recommendations.
- Partner with Sales through discovery, deal execution, and expansion to support growth targets.
- Contribute to account-specific sales strategies alongside Account Executives.
- Provide senior-level expertise to strengthen credibility during the sales cycle.
- Offer strategic insights to accelerate deal cycles and improve sales efficiency.
Benefits
- Private Medical Insurance
- Dental Cover
- Group Pension Plan
- Group Life Insurance
- Gym Membership
- Electric Car Scheme - Tusker
- Payroll Giving
- Cycle To Work
- Shopping Discounts
- Tastecard
- Eye Test
- Ericsson Care Line (EAP)
- Discretionary Time Off (DTO)
- Volunteer Time (VTO)
