Marine Field Service Technician III, eControls (Remote (US))

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:

Marine Field Service Technician III, eControls
Remote, USA

Interested to learn about Voith? Check out our video "Voith Careers" on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

IDEALLY, CANDIDATES FOR THIS POSITION SHOULD BE LOCATED ON THE EAST COAST OF THE US.

Summary:

The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.

Responsibilities

• Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine Electronic control systems, including but not limited to Voith Schneider Propeller, Voith Inline Thruster/Propulsor, linear jets.
• Analyze engineering design schematics, characteristics, operation and performance of electrical generation and distribution electronics networks of proposed/installed control systems for Voith propulsion equipped vessels, as well as the feasibility of integration and performance with existing control systems developed by Voith.
• Assist with the installation/integration of Voith’s new control and electro-hydraulic actuators equipment to existing vessels.
• Coordinate with the commissioning team and assist with subject matter experts from other Voith teams to support on-site commissioning as required.
• Prepare service and commissioning reports, meeting reports, installation and O&M procedures, as well as test reports for electrical control systems.
• Assist with the development and refining of Voith Schneider Propeller control systems
• Perform dock trials and sea trials upon completion of service work.
• Execute and lead task with great level of Safety standards.
• Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use.
• Act as the project manager of the entire job in order to secure the service timeline.
• Provide customer support to operators via in person, phone and/or email.
• Work as part of product group team to achieve/exceed service objectives.
• Provide service support for direct sales force.
• Complete special projects as assigned by the Service Manager.
• Some international travel outside of North America.
• Promote after-sales business, as upgrades, maintenance programs.

Qualifications:

• Significant marine electronic controls experience.
• Significant marine mechanical knowledge/experience is a plus.
• Shipboard or Maritime experience.
• Ability to assume supervisory role of mechanical projects and direct assistance.
• Strong organizational skills to prioritize multiple tasks.
• Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
• Ability to build and maintain successful working relationships with customers.
• 24/7 days per week availability.
• Confident decision maker.
• USCG – United States Coast Guard License preferred.
• Ability to read and understand technical manuals and drawings.
• Minimum of Two year college/technical school degree.
• At least five years of experience working in the Marine Industry.
• Instructor/trainer experience is a plus.
• Fully fluent in English with very good communication skills. Knowledge of Spanish is a plus.
• Good knowledge of MS-Office

Physical Requirements:

• Prolonged periods standing and performing repetitive tasks.
• Must be able to lift up to 30 pounds at a time.
• Must have manual dexterity in order to assemble products or machines as directed.
• Must have excellent hand-eye coordination.
• Ability to differentiate between colored wires, tabs, and electronic components.
• Must wear gloves and ear protection.

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.