CRM Coordinator

Our client is a premium Australian medispa business focused on delivering luxury beauty, wellness, and treatment experiences. With a strong emphasis on exceptional customer care, retention, and relationship building, they are dedicated to providing high-end service across their clinical network.

They are now seeking to hire a CRM Coordinator to support their growing medispa division. This part-time, remote role is highly focused on database management, client communication, and booking conversions, serving as a vital link in converting marketing interest into clinic appointments.

Job Responsibilities

Client Engagement & Booking Conversions

• Call new leads generated through online marketing campaigns to introduce services and secure bookings
• Proactively book clients into clinic appointments in a warm, professional, and sales-driven manner
• Follow up on incomplete bookings and general client enquiries via phone and email
• Reengage and reactivate lapsed or inactive clients from the CRM database
• Identify existing clients with unused treatments or upcoming rebooking opportunities

Appointment Coordination & Admin Support

• Manage appointment confirmations, reminder calls, and daily schedule updates
• Conduct proactive follow-ups for client no-shows and handle swift rescheduling
• Maintain exceptionally accurate CRM notes, updating client files and communication histories
• Manage daily follow-up lists and action scheduling tasks efficiently
• Provide proactive updates and pipeline reporting to management regarding booking outcomes

Requirements

• Strong verbal and written English communication skills with a clear, professional phone manner
• Proven experience in a call centre, appointment setting, or phone-based sales administration role
• Sales-driven mindset with a natural ability to engage customers and handle objections
• Highly organised with strong attention to detail and data accuracy
• Intermediate to advanced proficiency in managing CRM systems and appointment scheduling platforms
• Ability to multitask, manage busy follow-up workflows, and work independently
• Available to work part-time hours (20 hours per week) aligned with Australian Eastern Standard Time (AEST) business hours
• Reliable home office setup including an i5/Ryzen 5 processor (or above), 8GB RAM, dual monitors, a noise-cancelling headset, and a stable internet connection with a backup option

Nice-to-Have Skills

• Prior experience working within the medispa, beauty, wellness, or luxury retail industries
• Direct experience supporting Australian clients, businesses, or local consumer markets
• Familiarity with Google Workspace or the Microsoft Office suite

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)