Fulfillment Operations Manager


Job description

We are looking for a fulfillment operations manager who will be responsible for managing our warehouse partnerships, overseeing inventory management, processes and tools. This individual is a self-starter, organized, and can hold others to a high standard. This individual can think about problems holistically and drive ideas from inception through to completion. They will work directly with our Head of Operations to own and drive process improvements across our supply chain.

What You Will Do

  • Oversee our warehouse fulfillment centers including relationship management, fulfillment, shipping, returns, inventory management, contract negotiation, and retail distribution
  • Manage warehouse performance against defined KPIs and provide input to drive performance improvement
  • Track, report and development dashboards to ensure orders are fulfilled accurately and processed within our SLAs
  • Analyze and recommend strategies to drive cost, service, efficiency, and speed improvements
  • Proactively identify and resolve any logistics issues as well as provide support for all fulfillment issues
  • Ensure warehouses are supplied with sufficient materials to support fulfillment
  • Collaborate with cross-functional teams and external partners to ensure operations & logistics supports overall company strategy
  • Identify new strategic partners as needed and lead vendor selection, onboarding, new partner set up
  • Stay up to date with technology advancements in warehousing, fulfilment, and operations

Who You Are

  • 3+ years of experience in managing 3PL or warehouse partnerships, operations, logistics for e-commerce businesses
  • Ability to lead negotiations, influence and drive decisions with 3PLs
  • Knowledge of Quality Control processes and aptness to build and optimize processes and systems to improve fulfillment operations
  • Exceptional analytical skills and ability to develop and maintain reports and dashboards
  • Problem solver with quick decision making capabilities
  • Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
  • Ability to clearly document processes so they can be optimized over time
  • Highly driven, self motivated and resourceful
  • Entrepreneurial and startup oriented
  • Results oriented


  • Competitive salary
  • Medical/Dental/Vision insurance
  • 401k
  • Unlimited PTO
  • Unlimited Wine!

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About this role

Apply before

June 21st, 2021

Job posted on

January 13th, 2021

Job type

Full Time

Hiring timezones

VINEBOX is hiring for this role in the following timezones:

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About the company

VINEBOX is a premium wine-by-the-glass tasting club. Each quarter, our members receive 9 single-serving portions of wine to taste, share, and enjoy. Only order more of the wine you know you love! This...
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