Twilio is looking for a Technical Support Engineer 3 to join their APAC Voice Support team. The role involves providing technical support to customers, troubleshooting voice connectivity issues, and collaborating with teams to improve the Voice product.
Requirements
- 4 to 7 years of experience in a client-facing, technical role
- Past telecom experience, including knowledge of SIP and IP Telephony protocols
- Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way
Benefits
- Competitive pay
- Generous time-off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program