TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
We are looking for a passionate and detail-oriented Vendor Analyst to join our Finance team. In this role you will collaborate with both internal stakeholders and TrueML’s growing vendor network to ensure operational excellence across the organization. You will serve as the first point of contact for all things vendor risk, compliance, and performance as we improve upon and scale our vendor management philosophy.
You are a self-starter eager to learn new things and always bring a sense of pride and ownership to your work.
You are an exceptional multi-tasker, and enjoy having several concurrent projects going on at one time.
You are a thoughtful and confident communicator who maintains a customer-centric attitude regardless of medium or situation.
You take a data-driven approach to solving problems and aren’t afraid to suggest how we could be doing things better.
What You'll Do:
Perform vendor lifecycle management (onboarding, scheduling of audits, meetings, etc.) by maintaining all documentation and data within our Vendor Management System.
Build collaborative relationships and act as the prime point of contact for vendors over commercial, contractual and practical arrangements.
Handle a high volume of emails resolving issues both internally and externally.
Perform total cost of ownership evaluations, supply-market research and pricing audits for the pursuit of continuous cost and performance improvements.
Support the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process effectiveness, supplier consolidation management, risk reduction management, improved visibility control of expenditures.
What We're Looking For:
Bachelor's degree preferably with an analytical focus (Supply Chain, Business, Economics, etc.)
1-2 years relevant experience in vendor management, customer service, consulting or compliance.
Experience using Google Workspaces, MacOS, and Microsoft Office.
Prior experience working in a highly regulated industry like financial services in a plus.
$67,124 to $77,193
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Benefits, Perks, and Culture
Everything you need to work remotely
Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
Family-friendly policies - parental leave, remote positions
Employee assistance program (EAP) + Wellness Coach for you and 5 others
Paid time off to do volunteer work in your community!
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About this role
March 26th, 2023
January 25th, 2023
Learn about TrueAccord and their company culture.
TrueAccord is the leader in digital collections. By focusing on great user experiences, TrueAccord provides businesses with superior debt collection results. Our machine learning platform adapts to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel. We work with top financial institutions, enterprise companies and upcoming businesses to recover billions in lost revenue.
In 2013, our CEO was hounded by collectors for a small amount on a store credit card that he forgot to pay. Several calls from unknown numbers and one unpleasant conversation later, Ohad Samet was determined to reimagine the debt collection process. It was inherently wrong: the focus on just phone calls, the tacked-on “convenience” fees, the authoritative voice on the other side of the line, and most of all, the lack of empathy for the consumer.
Debt collection is a financial service, and it needs to cater to consumers. We created TrueAccord to change the mindset around collections into that of recovery and reconciliation.
Fast forward to today, and TrueAccord has worked with more than 13 million consumers of major banks, issuers, eCommerce companies and direct lenders. Hundreds of thousands have resolved their debts with convenient payment plans, customized billing schedules, and easy documentation.
We are transforming the debt collection industry and helping consumers reach financial health. If you are owed money, owe money to anyone, or work in collections and want to be inspired—come join the revolution.
Our mission is to reinvent debt collection. By delivering a great user experience, we empower consumers to regain control of their financial future. TrueAccord makes debt collection empathetic and customer-focused. Being in debt is stressful, and the current debt collection process doesn’t help. A collection process that focuses on formal-sounding language, letters, and phone calls is stressful and confusing. It doesn’t have to be that way.
We meet people at some of the most difficult times in their lives, and we offer our customers a different story about debt—one that doesn’t rely on shame and guilt to collect. With customer care as our motivation, we leverage technology to serve people in a way that fits their lifestyle, through their channel of choice, tailored payment arrangements and an easy-to-use online portal.
Together, we can transform debt collection into a pathway toward financial health.
Diversity and Inclusion
We are a mission-driven team that values collaboration, transparency, accountability, and a drive for results. We believe that the best work environments are filled with people with different backgrounds, ideas, and beliefs. We support this value by maintaining a diverse workforce, promoting individuality, and ensuring an inclusive work environment. At TrueAccord, we are proud to share that our team consists of an almost equal gender divide and a 60% multicultural population. We are committed to advancing diversity and inclusion in our workspace.
Learn about the technology and tools that TrueAccord uses.
Benefits and perks
Learn about the benefits and perks that TrueAccord provides.
Health Insurance and FSA
We offer Kaiser Permanente (HMO in California only) and two different United HealthCare PPO plans. TrueAccord is proud to offer a generous employer contribution. We also offer MetLife Dental PPO & MetLife Vision coverage. Save pre-tax dollars for qualified health care and dependent care expenses in a Flexible Savings Account.
TrueAccord offers stock options to employees with an extended exercise period (based on tenure)! We believe in the power of equity, which is why our vesting period is long.
TrueAccord contributes $1 for every $1 you contribute, up to 3%, and $.50 for every $1 you contribute, up to 5% for your 401(k). Eligible on date of hire.
Employee assistance program (EAP)
We offer an employee assistance program focused on mental health.
About this role
March 26th, 2023
January 25th, 2023