TrueAccord logo

Paralegal II

TrueAccord is the leader in digital collections. By focusing on great user experiences, TrueAccord provides businesses with superior debt collection results.

Number of employees


Dollar sign

67k-77k USD

US flag United States only

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Opportunity:

The Paralegals support the in-house legal team and focus primarily on assisting with litigation, contract review and organization, responding to regulatory investigations, drafting and reviewing both internal and external content, assisting with licensing, and legal communications.

We are seeking a Paralegal to support our in-house legal team. The ideal candidate has experience with licensing, litigation, and contract/entity management. They must be able to identify and assess risk. This role also requires strong written and verbal communication skills, and the ability to collaborate effectively with the internal team, business partners, and external counsel.

This role reports directly to the Associate General Counsel.

What You'll Do:

  • Handle incoming litigation and demand letters; investigate the facts surrounding the allegations to determine the next steps, communicate with opposing counsel and outside counsel, draft complaint responses, motions, and settlement agreements.

  • Maintain the contracts management system under the supervision of manager; track events (renewals, terminations, deliverable dates) including client contracts, non-disclosure agreements, and other business contracts.

  • Liaison for both client and consumer-facing employees who have legal questions.

  • Review and assist in filing licensing renewals, updates, and other documents as necessary to maintain good standing for licenses and bonds in all 50 states for all entities and branches under the supervision of the manager.

  • Assist with incoming regulatory complaints, assist with peer reviewing draft responses; manage our BBB accreditation and maintain our grade.

  • Legal routing of subpoenas and other legal correspondence.

  • Conduct legal research and write legal memoranda.

  • Perform other administrative duties, as assigned.

What We're Looking For:

  • 2+ years relevant experience working in the debt collection industry, either with a company or law firm serving the industry

  • 5+ years experience with a corporate legal department or law firm, preferably within the financial services industry.

  • Ability to demonstrate integrity and high ethical standards.

  • Driven to simultaneously handle multiple projects, prioritize, and meet deadlines.

  • Ability to be flexible and adaptable, including the ability to quickly learn and adapt to new technologies and new management procedures in a fast-paced environment.

  • Strong problem-solving and decision-making skills.

  • Commitment to the position and the company by remaining focused on the company’s mission statement

  • Meticulous attention to detail and quality of work product; the ability to think critically and take initiative.

  • Excellent oral and written communication skills.

  • Excellent organizational and time-management skills.

Bonus Points:

  • Notary Public Commission (or willingness to obtain one);

  • Strong proficiency with Mac computer systems and Google Suite applications (G Suite);

  • Paralegal certificate.

Salary Disclosure

$67,124 to $77,193

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Benefits, Perks, and Culture

  • Everything you need to work remotely

  • Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance

  • Family-friendly policies - parental leave, remote positions

  • Unlimited PTO

  • Transportation benefits

  • Employee assistance program (EAP) + Wellness Coach for you and 5 others

  • Paid time off to do volunteer work in your community!

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

About this role

March 26th, 2023

January 25th, 2023

Full Time

Dollar sign

67k-77k USD

To apply, you must have a permit to work in this country.
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About TrueAccord

Learn about TrueAccord and their company culture.

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TrueAccord is the leader in digital collections. By focusing on great user experiences, TrueAccord provides businesses with superior debt collection results. Our machine learning platform adapts to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel. We work with top financial institutions, enterprise companies and upcoming businesses to recover billions in lost revenue.

Our Story

In 2013, our CEO was hounded by collectors for a small amount on a store credit card that he forgot to pay. Several calls from unknown numbers and one unpleasant conversation later, Ohad Samet was determined to reimagine the debt collection process. It was inherently wrong: the focus on just phone calls, the tacked-on “convenience” fees, the authoritative voice on the other side of the line, and most of all, the lack of empathy for the consumer.

Debt collection is a financial service, and it needs to cater to consumers. We created TrueAccord to change the mindset around collections into that of recovery and reconciliation.

Fast forward to today, and TrueAccord has worked with more than 13 million consumers of major banks, issuers, eCommerce companies and direct lenders. Hundreds of thousands have resolved their debts with convenient payment plans, customized billing schedules, and easy documentation.

We are transforming the debt collection industry and helping consumers reach financial health. If you are owed money, owe money to anyone, or work in collections and want to be inspired—come join the revolution. 

Our Mission

Our mission is to reinvent debt collection. By delivering a great user experience, we empower consumers to regain control of their financial future. TrueAccord makes debt collection empathetic and customer-focused. Being in debt is stressful, and the current debt collection process doesn’t help. A collection process that focuses on formal-sounding language, letters, and phone calls is stressful and confusing. It doesn’t have to be that way.

We meet people at some of the most difficult times in their lives, and we offer our customers a different story about debt—one that doesn’t rely on shame and guilt to collect. With customer care as our motivation, we leverage technology to serve people in a way that fits their lifestyle, through their channel of choice, tailored payment arrangements and an easy-to-use online portal.

Together, we can transform debt collection into a pathway toward financial health.

Diversity and Inclusion

We are a mission-driven team that values collaboration, transparency, accountability, and a drive for results. We believe that the best work environments are filled with people with different backgrounds, ideas, and beliefs. We support this value by maintaining a diverse workforce, promoting individuality, and ensuring an inclusive work environment. At TrueAccord, we are proud to share that our team consists of an almost equal gender divide and a 60% multicultural population. We are committed to advancing diversity and inclusion in our workspace.

Tech stack

Learn about the technology and tools that TrueAccord uses.

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Benefits and perks

Learn about the benefits and perks that TrueAccord provides.

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Healthcare benefits

Health Insurance and FSA

We offer Kaiser Permanente (HMO in California only) and two different United HealthCare PPO plans. TrueAccord is proud to offer a generous employer contribution. We also offer MetLife Dental PPO & MetLife Vision coverage. Save pre-tax dollars for qualified health care and dependent care expenses in a Flexible Savings Account.

Equity benefits

Company Equity

TrueAccord offers stock options to employees with an extended exercise period (based on tenure)! We believe in the power of equity, which is why our vesting period is long.

Retirement benefits

Retirement Planning

TrueAccord contributes $1 for every $1 you contribute, up to 3%, and $.50 for every $1 you contribute, up to 5% for your 401(k). Eligible on date of hire.

Employee assistance program (EAP)

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

View all employee benefits
View all employee benefits

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