Timely logo

Content Designer

🚀 Timely has come a long way since our inception in 2011.

Icons/design/feather/users

51-200

Icons/design/feather/country/au Australia
Icons/design/feather/country/nz New Zealand

🚀 Timely has come a long way since our inception in 2011. We’ve grown an online community of over 50,000 beauty professionals across 100 countries that use our cloud-based business management software to book over 35 million appointments a year.

In May 2021, we were thrilled to join forces with EverCommerce, a US-based leading service commerce platform who offer a suite of integrated SAAS solutions to over 500,000 customers globally.

Now, we’re ready to level up and take our success to the next level 🤩

We are embarking on a growth phase and have a number of new roles available to ensure we have the best skillset to achieve our refreshed strategic goals.

If this role doesn’t sound quite right for you, make sure to check out our Careers page to see if we have another opportunity that could be your perfect next step.

🏔 Our Mission?

Build the leading platform for beauty professionals.

We’re more than a software company, we’re creating a community to power the world’s most loved client experience, and we’re looking for the right people to jump on the rocket ship with us and lift off.

👉 This is where you come in!

We are looking for an experienced Content Designer to plan, create, evaluate, update and review content at all stages of our end-to-end customer journey.

We serve hair, beauty and wellness businesses. Our customers got into the industry because they value creativity and connection, but they’re not usually tech-savvy.

So, your job is to tell the story of our product in a way that’s easy for our customers to understand and buy into. This role sits in our product marketing team, so you’ll be working with product marketers to develop creative, resonant messaging and content for our customer facing touchpoints.

Acting as both a strategist and a creator, you'll work your magic on anything from microcopy and in-app messaging, to eDMs and long-form articles. We're looking for you to exemplify our brand by showing personality, heart and smarts that's fit for channel. And being a software company, we are looking for someone who can translate “tech talk" into everyday language and champion the customer any chance you get.

If you are well versed in digital content, have an excellent track record overseeing the success of content initiatives and get a kick from creating content that distils complex information into simple, seamless, and engaging experiences, then this is the perfect job for you!

Requirements

📫 We’d love to hear from you if you have…

  • 3+ years experience with digital content design, technical and professional writing and / or experience design.

  • Ideally experience working with a SaaS tech company, or a digital company.

  • Skilled communicator, who designs content to meet customer needs and makes complex language and processes easy to understand. You put customers first and can manage competing priorities between customer and business needs.

  • Familiar with a range of different content formats. Instead of saying “how shall I write this?”, you ask “what content will best suit this need?” The answer might be words, but it might also be other things: images, diagrams, videos, calculators, templates, playbooks, and many more formats.

  • Adept with SEO, information architecture, metadata and content governance.

  • Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and the ability to apply it to a variety of business situations.

  • Proficient with user testing, customer journey / experience maps, storyboards, personas and prototypes.

  • Comfortable using evidence, data and research to make content decisions. You’ll have good analytical abilities and are able to spot patterns and trends in content performance data.

  • Understand why content lifecycle management is important. You’ll apply a continuous improvement mindset to your work.

  • Able to remain calm under pressure and work cross-functionally with diplomacy and effective communication. You’re used to working with stakeholders across a complex organisation to make smart decisions about content.

  • Familiarity with other creative platforms such as Adobe Creative Suite, analytic platforms or CMS systems like Wordpress will be a plus.

  • It would be a benefit if you know the beauty industry, so you can intuitively deliver messaging that speaks to our customers’ lived experiences working in the industry.

  • As part of the interview process, you will be asked to share samples of recent content design or content strategy work.

🌈 Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

🙌 Why join us?

We lead with inclusion and use our values to inform our decisions. We bring our whole selves to work and celebrate the things that make us unique.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office and utilise #timelylife. We have office spaces in Melbourne, Auckland, Wellington & Dunedin and we provide a high-spec home office set up.

We set a high bar and support our team to innovate and never stop learning. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing. To us, people experience means creating an environment where you can flourish and achieve.

📑 The nitty gritty

  • This role is full time, permanent and can be based anywhere in New Zealand or Australia.

  • You must be legally entitled to work in New Zealand or Australia.

  • The interviews for this role will total around 2.5 hours.

  • Applications close when we find the right person!

🎉 Ready to apply?

People join us because they want to belong to a company that walks the walk and actually puts their people first. Sounds good to you? Don’t wait any longer...click ‘Apply’ and let’s chat!

Let us know in your application any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats.

Hey Recruitment Agencies! We love what you do and Timely works with recruitment agencies from our preferred supplier list. We are not currently engaging other agencies outside of this and do not accept unsolicited resumes.

About this role

July 8th, 2022

May 9th, 2022

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/au Australia
Icons/design/feather/country/nz New Zealand
Timely is hiring for this role in these timezones.
Icons/design/feather/country/au All AU timezones (+/- 0 hours)
Icons/design/dot 8.00
Icons/design/dot 8.75
Icons/design/dot 9.50
Icons/design/dot 10.00
Icons/design/dot 10.50

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About Timely

Learn about Timely and their company culture.

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Automatic time tracking for freelancers and teams.

Time tracking is a notoriously disliked task for many employees, and we're the time tracking app to end time tracking.

Timely automatically tracks everything you do in life. Who you email, what places you went to, where you drove your car, what documents you worked, whatever you want. So you don't need to try and remember what you worked on, it's all there completely automatically. Simple choose what you include on your time sheet, and you're done.

Tech stack

Learn about the technology and tools that Timely uses.

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Benefits and perks

Learn about the benefits and perks that Timely provides.

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Paid parental leave

2 weeks of paid family leave for all parents to support you and your family.

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Wellness leave

Minimum 10 days sick leave per year (called "wellness leave").

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No meetings Tuesdays

No meetings Tuesdays so you can focus and get work done.

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Paid vacation

At least 20 days per year.

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