Customer Service Executive

Join a Fast-Paced, Growing Meat Supplier Supporting UK Customers

Remote (SA-Based) | £1,000–£1,200/month | UK Hours: 8:30am–4:30pm

About Our Client

Our client is a rapidly growing UK-based premium meat supplier serving both retail and wholesale markets. They are passionate about quality, efficiency, and providing exceptional customer experiences. With strong growth plans, they offer a dynamic environment where committed professionals can thrive.

The Role: Customer Service Executive

As Customer Service Executive, you will play a key role in ensuring smooth day-to-day operations by supporting customers across multiple channels. You will manage order processing, respond to enquiries, and resolve issues with professionalism and care. This is a remote, full-time role aligned to UK hours, including some weekend coverage.

Key Responsibilities

Minimum 1 year of customer service experience
Handle inbound customer calls using 3CX phone app
Respond to emails across multiple inboxes with close attention to detail
Process and place customer orders via phone or email
Resolve queries and complaints promptly and professionally
Provide accurate product support and general assistance
Work flexibly, including regular Saturdays based on business needs

About You

1+ year of customer service experience
Excellent telephone manner and clear communication skills
Strong computer literacy, including Microsoft Office
Organised, efficient, and detail-oriented
Proactive learner with a can-do attitude
Resilient under pressure with a strong work ethic
Ethical, professional, and committed to quality
Start date: ASAP (within 1–2 weeks preferred)
Remote working, IT hardware provided, CRM system to be introduced.

Customer Service Executive