Product Manager

At Teltech, we build mobile communication apps that make headlines. From spam call blocking, call recording, messaging, and more -- for more than a decade we’ve been building products that solve problems and make it easier to communicate. Our north star is impact, and we believe high impact products can only be identified & delivered through rapid research & discovery, disciplined prioritization, and a bias towards shipping; so we practice these principles in everything we do.

We’re looking to add a Product Manager to our growing Product Team to lead one of our cross-functional pods tasked with owning a piece of our product portfolio and executing our strategy.

In this role, you can expect to own the planning and execution of the OKRs & Roadmap for your team of engineers, designers, marketers, and analysts. You’ll identify customer problems to solve, opportunities to address, and solutions to implement to achieve our goals. You’ll work with researchers and talk directly with customers to understand their needs. You’ll prototype some solutions that never make their way to our customers, you’ll test hypotheses that don’t pan out, and you’ll certainly make a pile of mistakes along the way; but you’ll have the opportunity and mandate to learn from those mistakes and deliver impact for our customers & business through that learning.

If that sounds like work you’d be excited to do, here’s what we would expect of a great candidate for the role:

What you’ve done

• You’ve worked +2 years as a product manager for software products, preferably with mobile apps

• You’ve led cross-functional teams including engineers, designers, marketers, and analysts; and have done so using agile methodologies

• You’ve owned & executed roadmaps from creation to completion, in alignment with the goals & objectives of your team

• You’ve owned end-to-end customer journeys, and are an expert in the problems & opportunities associated with acquisition, retention, and everything in between

What you can demonstrate

• A track record of making difficult decisions, in ambiguous situations, with tough tradeoffs, in alignment with the goals & objectives of your team

• Strong written and verbal communication skills with a wide variety of stakeholders and tools (docs, sheets, presentations, and digital whiteboards are all critical to our work)

• A comfort with a wide variety of analytical tools & practices: from basic usage analysis, to in-depth customer interviews and research, to direct database exploration

• A track record of delivering impact

What would make you an exceptional candidate

• You’ve practiced and refined your A/B testing craft to run well-designed experiments with clear goals, outcomes, and learnings

• You’ve worked in the telecommunication space, especially working with VoIP calling or other aspects of call delivery

• You’ve worked on mobile subscription products, SaaS products, or within similar subscription/recurring business models

• You have experience with BI tools such as Looker, Tableau, or Mode Analytics (with fluency in SQL, PostgreSQL, or Python as a big plus)

• Organization is in your DNA, and your Shortcut/Jira/Linear board is known to be pristine

• You’ve worked with CRM tools

What we offer

• Freedom to make bold plans, generate buy-in, and go execute those plans with your team

• A safety net to make mistakes and learn from them (failure isn’t fatal)

• Competitive salary & bonus structure

• Full health, vision, and dental benefits; with optional HSAs, optional life & disability insurance, and more

• Paid parental leave, plus dependent care benefits

• Tuition reimbursement policy

• 401(k)’s with a 100% match of 10% of your salary (up to $10k/yr max), plus a Roth 401(k) option

• The flexibility to be fully remote, or to enjoy our 34th Street office in NYC within walking distance of Penn Station

• Top of the line Apple hardware to equip you to do your best work, plus a home office reimbursement policy

• Unlimited PTO to ensure your work/life balance is actually a balance

• Continuous opportunities to grow, through professional & personal development via a dedicated training budget, and a bias for internal promotion and growth that we’ve demonstrated for years