United Kingdom onlyThis role covers the implementation, management, maintenance and support of all network infrastructure, perimeter security systems and network management platforms and offers the chance to become the authority on these subjects
Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our health customer base and will have advanced general troubleshooting skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arises and will be fully aware of operating procedures and policies.
Employees will work as part of a mature managed service team delivering project and managed services work into our UK&I Enterprise Health managed service customers.
Key Responsibilities:
- Ownership and accountability of the detailed engineering, scheduling, documentation and rollout for implementation projects
- Design and implementation of the network infrastructure.
- Liaison with customer, design authority and project manager to capture all user and system requirements in order to define the design requirements specification.
- Ensure that all projects are completed within deadlines and to the highest standards.
- Development and ownership of documentation
- Low-level design of network and security infrastructure (LAN / WAN / WLAN / Firewalls / Application Delivery Controllers etc.)
- Integration and handover of implemented systems to operational teams.
- Continual improvement of the systems based on changing demands.
- Liaising with various departments within the Enterprise Health business unit.
- Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems.
- Integrity and control of business data
- Control and support of Internet access
- Ensuring business data is backed up and securely held off-site
- Datacentre and customer premises visits for hardware and software maintenance and installation
- 24/7 support cover
Skills & Experience:
Essential;
- Broad working knowledge of Datacentre network disciplines
- Broad technical knowledge of Network Technologies
- Excellent knowledge of LAN / WAN / WLAN management
- A good understanding of Firewalls
- A good understanding of IT Networks infrastructure
- The ability to work on own initiative and to address and resolve problems in a busy environment
- Able to resolve incidents in the Network environment used by the customer
- Good working knowledge of incident, problem and change management processes and procedures
- Demonstrable experience in troubleshooting techniques to determine root cause
- Working as part of a managed service ream delivering outsourced managed services
- ITIL process knowledge
Desirable;
- Aruba certification
- Fortinet certification
- Must have the right to live and work in the UK.
- Due to our location, access to own transport is essential.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.
In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
We live by our values by being open, trusted and bold.Open to new ideas and ways of doing things. Trusted by our employees, customers and partners. Bold in our decisions and actions.
A few of our Partners & Accreditations:
- One of Microsoft UK&I’s top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle Partner working closely across and with Microsoft globally.
- HPE Platinum Partner and pleased to have received the HPE FY23 UK&I Solution Provider of the Year award.
- Part of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK.
