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Come join our exciting team working on a new implementation of CSM and Service Bridge. We are looking for a ServiceNow Architect with a focus on Customer Service Management to join our team and support the ongoing design, development, and implementation of ServiceNow. Tanium and ServiceNow have recently partnered in pairing best in class automated endpoint management with the premier ITSM platform. This is an exciting opportunity to work on a growing implementation and dynamic team. You will be responsible for translating business requirements into technical specifications, creating, and testing custom applications and integrations, and providing technical guidance and best practices regarding CSM Service Bridge. You will also collaborate with administrators, business analysts, and end users to ensure the delivery of high-quality solutions that meet the needs and expectations of the stakeholders.
What you'll do
- Design, develop, and implement ServiceNow solutions using best practices and standards.
- Design, develop, and maintain Customer Community and Knowledge base
- Mentor administrators and provide technical oversight and direction.
- Work with business analysts and stakeholders to understand their business processes and requirements and translate them into technical specifications.
- Create and test custom applications, integrations, workflows, and scripts using ServiceNow platform tools and technologies.
- Debug and troubleshoot issues and perform root cause analysis and resolution.
- Document and maintain technical design, configuration, and code artifacts.
- Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation.
We’re looking for someone with
Education
- Bachelor's Degree in Computer Science, IT or other relevant degree or equivalent work experience
Experience
- At least 8-10 years of experience in ServiceNow development and administration
- At least 2 years of experience in ServiceNow technical architecture and design in CSM and TPSM
- CIS-CSM (Certified Implementation Specialist - Customer Service Management)
- Experience configuring and managing Service Bridge
- ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications
- Strong knowledge of ServiceNow platform tools and technologies, such as CSM, Service Bridge, Employee Center, Communities, Flow Designer, IntegrationHub, Scripting, REST APIs, etc.
- Proficient in web development languages and frameworks, such as HTML, CSS, JavaScript, Angular, Bootstrap, etc.
- Excellent communication, collaboration, and problem-solving skills
- Ability to work independently and as part of a team
- Experience in Agile methodology and tools, such as Scrum, Jira, etc.
- Experience in IT Service Management for customer facing organizations with a focus on international support centers, Knowledge and customer Communities
- Experience in IT Operations Management and/or IT Business Management domains is a plus
About Tanium
Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedInandX.
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
What you’ll get
The annual base salary range for this full-time position is $110,000 to $335,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
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