Key Account Manager

Syrve is a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 10.000 customers worldwide and counting.

We’re looking for an experienced and relationship-driven Key Account Manager to manage and grow partnerships with our clients across the MENA region. You’ll be the main point of contact for key accounts — ensuring client satisfaction, identifying opportunities for business growth, and helping clients get the most value from our products and services.

Requirements

What You’ll Do

• Build and maintain long-term relationships with key clients, acting as a trusted partner.

• Lead regular meetings and negotiations to review performance, discuss needs, and explore new collaboration opportunities.

• Identify client challenges and propose tailored solutions to improve their business results.

• Coordinate internal specialists, delegate tasks, and ensure timely, high-quality delivery.

• Monitor ongoing projects, prepare account performance and financial reports.

• Promote additional products and services, driving upsells and cross-sells.

• Maintain high-quality communication, ensuring transparency and responsiveness.

What We’re Looking For

• More than 2 years of experience in Account Management, Client Success, or Business Development.

• Experience in upselling, client retention and relationship management.

• Excellent communication, presentation and negotiation skills.

• Strong analytical mindset with experience using Excel, CRM, or reporting tools.

• Fluent in English

• Fluent in Russian

• Self-motivated, structured, and comfortable working in a dynamic, multicultural environment.

Nice-to-have

• Basic understanding of SDLC

• Previous experience in HoReCa(in operational or administrative roles)

What You’ll Gain

• The opportunity to work with top clients in a fast-growing international company.

• A key role in driving client success and business growth in the MENA region.

• A collaborative team environment where initiative and client focus are highly valued.

We Offer

• Engaging work environment with highly qualified specialists.

• Opportunities for professional development and career growth.

• Competitive paid time off and paternity leave.

• The chance to work in an international company with a diverse team.

• Compensation for English language course.

• Comprehensive health insurance coverage.

• Flexible remote work options.