SugarCRMSU

Technical Support Specialist (1695)

SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world.

SugarCRM

Employee count: 201-500

Australia only
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
The SugarCRM Support Specialist is an individual that is capable of addressing a majority of support issues raised by our partners and customers. The ideal candidate will maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support.

Impact you will make in the role:

  • Create 'customers for life’ by delivering world-class support to our customers and partners
  • Be responsive, professional, and proactive in all interactions
  • Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
  • Troubleshoot and resolve installation, implementation, and production issues
  • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
  • Share your knowledge, experience, and best practices with the Support department
  • Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
  • Document known solutions for internal collaboration and public consumption

Required Qualifications

  • 1+ years in a technical/application/software support and external customer-facing role
  • Must be knowledgeable in SQL
  • Must be fast learning and quick thinking
  • Must work well in a team environment
  • Proficient in written and spoken English

Desired Qualifications

  • Linux-Apache-MySQL-PHP stack experience preferred
  • Experience with SugarCRM or other CRM/CX platforms strongly desired
  • Experience with SaaS applications strongly desired
  • Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
  • Experience with command-line interfaces
  • Experience with web technology stacks
  • Knowledgeable in a server-side scripting language
Location: This role is fully remote within Australia only, offering flexibility to work from home, on the road, or anywhere in between.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks:Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: - Benefit Stipend- Health &Wellness Reimbursement Program- Educational Resources - Career & Personal Development Program- Various discount programs (i.e. travel, virtual exercises classes, etc.)- We are a merit-based company with many opportunities to learn, excel and grow your career!

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About the job

Apply before

Dec 04, 2024

Posted on

Oct 05, 2024

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Australia +/- 0 hours

About SugarCRM

Learn more about SugarCRM and their company culture.

View company profile
SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. We’re building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing, and services are fully freed to focus on people instead of processes. We bring innovation, transparency, integrity, value, and passion to all we do to cultivate customers for life.

Employee benefits

Learn about the employee benefits and perks provided at SugarCRM.

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Healthcare benefits

Excellent healthcare package for you and your family.

Paid parental leave

Paid family leave for all parents to support you and your family.

Learning and development budget

Educational resources and career& personal development program.

Retirement benefits

Generous 401(k) with company match and regional retirement plans to help you invest in your future.

View SugarCRM's employee benefits
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SugarCRM

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