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Technical Solutions Engineer - West Coast


Job description

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Stripe’s infrastructure and suite of APIs powers hundreds of thousands of businesses—from startups to Fortune 500s—in almost every country around the world. From developers and product managers to founders and CFOs, a broad audience interacts with Stripe’s products and uses them to start, run, and scale their companies.

Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation and our focus on developer experience. The Technical Solutions Engineering team is the glue that supports our developers and champions the developer experience as central to the overall experience of our customers. TSE interacts directly with developers more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most.When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe.

TSE understands the fundamentals of programming incredibly well and will eagerly jump into others’ code no matter how unfamiliar things seem at first glance. You will do everything from explaining technical concepts about Stripe’s services, to building and debugging integrations with customers, to producing and improving guides that help customers solve particular problems and be successful with Stripe. Interacting with users through email, IRC, or face-to-face, you will essentially be a facilitator for developers of all levels who are looking to make Stripe work for them.

If you enjoy hacking on code and are a fast researcher, strong writer, and are enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you!

You Will:

  • Interact with users by email, IRC (up to half your week), and potentially face-to-face, to help them solve their thorniest Stripe integration challenges
  • Gain unique insights into how engineers building the newest or most interesting businesses make use of Stripe
  • Optimize our internal and external documentation for subscriptions, Checkout, and a host of other products
  • Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of Stripe better
Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with newer members of the team, especially since teaching is a great way to learn and to reinforce what you know.

We’re looking for people who:

  • Enjoy writing, and do so quickly and clearly
  • Like interacting with new people, sometimes chatting live with many at the same time
  • Enjoy the puzzle of solving open-ended problems, both individually and as a member of the team
  • Be an expert at talking about technical concepts, and would be comfortable explaining how Stripe works
  • Love constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
  • Can empathize with users of all experience levels and see through their questions to quickly grasp the issues they’re facing
  • Have tinkered with a bunch of languages and services, giving enough insight across the programming landscape to step into unfamiliar code and make sense of what’s going on

We need to provide support throughout the week and weekend, and look for candidates who can take on weekend days on a regular, predictable schedule. At the same time, this work can very easily be done from home, and we are very supportive of working arrangements that allow for family care and other needs to be met.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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About this role

Apply before

August 18th, 2021

Job posted on

January 18th, 2021

Job type

Full Time

Hiring timezones

Stripe is hiring for this role in the following timezones:

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About the company

Stripe is a software platform for starting and running internet businesses. Millions of businesses rely on Stripe’s software tools to accept payments, expand globally, and manage their businesses onlin...
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