There are far too many barriers to doing business online. Stripe was founded to overcome them—to increase the GDP of the Internet—and we think that achieving this is a problem rooted not just in finance, but in creativity of code and design.
Our substantive goal is to craft economic change. We’re designing infrastructure, products, surfaces, literature—all to help our users start, run, and grow an online business from anywhere in the world. We’re looking for a diverse group of people to join us.
Design is involved in almost everything Stripe does—from our events and brand voice, to our web and mobile products, and even printed publications like Stripe Press. Stripe’s main audience is other people who build products; on their behalf we agonize over the details. We want our user experiences to become second nature.
About the Web Presence & Platform team
The Web Presence & Platform (WPP) team at Stripe is a group of teams creating what is, for many, their first impression of Stripe. Collectively we are interactive designers, front-end specialists, web strategists, platform engineers, producers, optimizers, and every skill set in-between. We want to make every pixel count, we want stripe.com to be enthralling, and we want to help other Stripes seamlessly benefit from our systematic work.
About the role
This Interactive Producer role is responsible for the project management of the design, build, and iteration of stripe.com’s UX and technical infrastructure—particularly focussed on our optimization and experimentation to drive the quality of our experiences on stripe.com. The Producer is critical to the success of the Experimentation team from week to week, and uses this overview to drive the roadmap of stripe.com from month to month.
You will run traffic management and inbound allocation, drive scoping and estimation, and help unblock team members—either individually or by creating efficient processes. You’ll also communicate with our partners to outline our commitments, and update them often on how they’re going.
You’ll refine our proposals for our information architecture, use metrics to articulate hypotheses about how to improve our UX or drive conversion, help plan experiments, and many other initiatives that you identify as high-leverage improvements we should be designing and building. You will help ensure that our various projects each contribute to a fantastic stripe.com experience for our visitors.
This is a specialist role requiring the expertise of having run high-profile content-driven websites at scale, and we’re looking forward to learning from you—as well as ensuring you too have a supportive environment in which you can grow.
We’re looking for someone who has:
Significant expertise as an Interactive Producer, specifically on high-profile website programs at scale (for example, CMS-driven websites for international brands)
Domain knowledge of web design, web development, content management, and strategic web marketing needs (e.g. SEO and attribution tracking)
You won’t be expected to be a subject matter expert in every one of these areas, but will have sufficient experience to inform your plans and empathize with team disciplines while scoping, problem solving, and ratifying written requirements
Expertise in the design and implementation of processes to manage experimentation and optimization on the web
Demonstrable excellence in written and verbal communication
Proven ability to use qualitative and quantitative research methods to drive web strategy proposals
Experience balancing the running of day-to-day operations for cross-functional teams, with the production of your own proposals that help shape the team’s roadmap month-to-month
A zeal for working with teams to craft digital experiences, using the web as a storytelling medium
Collaborate closely with our partners in Product and Demand Marketing to understand and influence roadmaps, and incorporate their GTM plans into the overall IA of stripe.com
Work within the WPP team to project manage the development and expansion of our experimentation infrastructure
Work equally closely with content writers, designers, creative technologists, and infrastructure engineers
Create project plans and timelines, web product roadmaps and proposals, IA wireframes, and status communications
Work with other web specialists and managers on team-wide initiatives, like recruiting and building community
Help the team influence strategic decisions across all the corners of our web presence
Often work on ambiguous, loose concepts, and sometimes on narrowly defined, tactical deliverables
Help you focus on what you do best, and give you the opportunities to sharpen the skills you’re looking to develop
Provide an environment in which you can thrive both as an individual, and as a member of a diverse community
Give you the agency in your work to shape outcomes you can proudly own
Help you partner closely with our user research team and support ongoing research projects
You may also be suited to this role if you:
Can reduce complex problems down into pithy stories or story arcs
Have experience crafting editorial calendars for marketing websites, or developer-focused online experiences
Keep pushing your work until every detail is covered
Are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
Are an expert in web project management with an understanding of web development technologies, such as agile and lean methods
Have experience applying story arcs and editorial calendars to CMS-driven websites—and moreover, know how to balance maintainability with adaptability
Love working with web designers and engineers to help them learn and grow—and have them help you learn and grow
Have experience working on, or even leading, a remote design team
Please include these in your application:
An online portfolio or compendium of example web projects you’ve managed
Your resume and/or LinkedIn profile
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About this role
July 4th, 2021
Job posted on
June 4th, 2021
Stripe is hiring for this role in the following timezones:
To apply, you must have a permit to work in at least one of the following countries:
About the companyStripe is a software platform for starting and running internet businesses. Millions of businesses rely on Stripe’s software tools to accept payments, expand globally, and manage their businesses onlin...
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