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STAFFVIRTUALST

Payroll & Benefits Administrator

STAFFVIRTUAL is an American business process outsourcing (BPO) company with offices in the Philippines specializing in customer support, back office, and IT outsourcing.

STAFFVIRTUAL

Employee count: 501-1000

Philippines only

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Job Title: Payroll & Benefits Administrator (Remote)

Job Overview: Serving as the organization's Paycom (HRIS) subject matter expert, this role administers the systems that power payroll, benefits, time and attendance, and HR reporting, and continuously improves those workflows as the company grows. Sitting within Finance & Accounting and partnering closely with the People & Culture team, this position is the trusted bridge between payroll operations, benefits administration, and financial reporting

Role Responsibilities:

Payroll Processing & Administration

  • Process accurate, on-time bi-weekly multi-state payroll for 350+ employees in Paycom, including regular, supplemental, off-cycle, final, special, and manual pay runs.
  • Review and validate time and attendance in Paycom; send reminders for missing punches and unapproved timecards prior to processing.
  • Process and track change authorizations for supplemental earnings such as bonuses, commissions, and stipends.
  • Reconcile variable pay, PTO, and timecard changes against manager reports each cycle.
  • Conduct payroll review with Finance leadership and complete payroll journal entries after each payroll run.
  • Document, update, and continuously improve payroll policies, procedures, and SOPs as processes intersect with managers across multiple business lines and states.

Benefits Administration

  • Support annual open enrollment and new hire enrollment for benefits and 401(k) plans; conduct benefits orientations and guide employees through self-enrollment.
  • Respond to employee inquiries on benefits eligibility, participation, and claims, partnering with People & Culture in support of benefits programs and operations.
  • Review and reconcile monthly benefits invoices (medical, dental, vision, life, and ancillary) against Paycom elections; enter invoices in NetSuite for payment and resolve discrepancies with carriers and P&C.
  • Administer COBRA enrollments, terminations, and eligibility changes; reconcile COBRA premium payments and liaise with the COBRA administrator (Voya).
  • Organize, update, and file benefits-related forms, reports, annual audits, and archival data in adherence with PHI and HIPAA requirements.

401(k) Administration

  • Process and submit bi-weekly 401(k) contribution files to the plan provider.
  • Audit employee contributions and employer matches for accuracy; coordinate with the plan provider to resolve issues.
  • Support annual 401(k) plan audits and compliance requirements.

Tax Compliance & Multi-State Expansion

  • Ensure compliance with federal, state, and local regulatory reporting requirements, wage and hour laws, company policies, and internal control directives.
  • Register the company for payroll and unemployment taxes in new states as the organization expands; maintain accurate tax IDs, withholding settings, and local/municipal tax setups in Paycom.
  • Review and reconcile quarterly payroll taxes; forward tax notices to Paycom for handling and track through resolution.
  • Work with the payroll system representative to investigate and resolve complex payroll problems in accordance with FLSA, state wage and labor codes, Homeland Security, and IRS regulations.

HRIS (Paycom) Administration & Optimization

  • Serve as the primary administrator for Paycom, supporting payroll, performance reviews, recruitment, and other HR-related functions.
  • Prepare HRIS access request forms (add, change, revoke) and maintain appropriate system permissions.
  • Attend Paycom University sessions; evaluate platform tools, reporting capabilities, and workflows, and propose enhancements during non-payroll weeks.

Reporting, Reconciliation & Audits

  • Run weekly and bi-weekly HR audit reports (variable pay, bereavement, 401(k), new hires, terminations, PTO, bonuses) to complete checks and balances with People & Culture.
  • Prepare payroll and management reports; maintain records and statistics for general payroll processes such as I-9/IRCA compliance, direct deposits, stop payments, and bank reconciliations.
  • Maintain a clear audit trail of reconciliations for finance and compliance purposes.

Contractor & Temp Labor

  • Submit timecards to temp agencies, route approved invoices to Accounting for payment, and reconcile temp agency invoices monthly.
  • Maintain the monthly Temp Labor Worksheet for the Controller.

Confidentiality & Other Duties

  • Maintain strict confidentiality of sensitive employee data; ensure all payroll information, files, and records comply with federal, state, and local requirements.
  • Respond timely and professionally to employee payroll inquiries and requests.
  • Perform other duties and special projects as requested by management.

Qualifications:

  • Associate degree (or equivalent experience) required with coursework in Human Resources, Accounting,
    Business, Economics, or Finance; Bachelor's degree preferred.
  • Basic knowledge of general accounting concepts (P&L, balance sheet, general ledger, journal entries, debits and credits).
  • 3+ years' experience in a corporate payroll department; experience in small-to-medium, multi-state companies strongly preferred.
  • Payroll/HRIS platform experience required, including report-writing tools and time & attendance systems; Paycom experience strongly preferred.
  • Strong knowledge of federal and state wage and hour laws and payroll/government reporting procedures.
  • Certified Payroll Professional (CPP) preferred.
  • Proficient in Microsoft Outlook, Word, and Excel; ability to operate independently and earn the full confidence of senior management.

Schedule: Night Shift

Setup: Remote



Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits package
    • HMO Day 1 + FREE dependent coverage
    • Allowances
    • Attendance bonus
    • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Education

Associate degree

Experience

3 years minimum

Experience accepted in place of education

Location requirements

Hiring timezones

Philippines +/- 0 hours

About STAFFVIRTUAL

Learn more about STAFFVIRTUAL and their company culture.

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Our customers face the constant challenge of scaling their operations efficiently while maintaining high quality and controlling costs. That is why we at STAFFVIRTUAL have dedicated ourselves to being more than just an outsourcing provider; we are a strategic partner committed to your long-term growth. Since 2009, we have helped businesses across the globe—from agile startups to established enterprises—build high-performing, dedicated teams in the Philippines. We understand that finding the right talent is critical, which is why we handle the entire process, from rigorous recruitment and vetting to seamless onboarding and ongoing management.

We solve the operational bottlenecks that hold companies back by providing specialized support in areas such as Customer Support, Back Office Operations, IT, Creative Services, and Professional Employer Organization (PEO) solutions. Our 'human-first' approach ensures that while we leverage technology for efficiency, we never lose sight of the people who drive your success. By taking on the heavy lifting of HR, compliance, and payroll, we empower your leadership team to focus on core business strategies and innovation. With STAFFVIRTUAL, you gain a transparent, reliable, and scalable extension of your team that is fully aligned with your goals and culture.

Employee benefits

Learn about the employee benefits and perks provided at STAFFVIRTUAL.

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Paid Vacation Leave

12 days of paid vacation leave per year.

Remote Work Options

Flexible remote and hybrid work arrangements for eligible roles.

Company Events

Regular team-building activities, happy hours, and company galas.

Professional Development

Continuous training programs to support employee professional growth.

View STAFFVIRTUAL's employee benefits
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