SNAP Case Supervisor

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

SNAP Case Supervisor Overview SSO is seeking highly motivated and dependable Supplemental Nutrition Assistance Program (SNAP) Case Supervisors to be responsible for overseeing and coordinating work of up to twenty-five SNAP Case Reviewers for a staffing initiative to support the Massachusetts Department of Transitional Assistance (MA DTA). It is critical that the candidates are deeply familiar with SNAP policy and have experience supervising staff and conducting quality control and/or quality assurance case reviews. Responsibilities require independent decision making and judgment on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Required Knowledge and Skills

• Knowledge of supervisory principles, methods, and techniques.
• Knowledge of teamwork principles and strategies.
• Ability to effectively resolve problems.
• Ability to effectively delegate work as appropriate.
• Ability to effectively coach employees and conduct performance appraisals.
• Ability to effectively plan and adjust work operations to meet planned and unexpected change.
• Ability to analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.
• Strong communicator.
• Extensive understanding and knowledge of SNAP eligibility policy.
• Familiarity with SNAP Quality Control process and error rate calculation.
• Ability to work closely with other team members and managers.
• Solid level of comfort with Microsoft Office Suite applications, including Outlook, Word and Excel.
• Detail and process improvement oriented.
• Enthusiastic, independent, and self-motivated.
• Ability to prioritize work and meet deadlines.Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to work independently with limited in-person supervision.
• This person must be highly adaptable, a quick learner, and able to thrive in a fast-paced, detail-oriented environment while embracing frequent change.

Duties and Deliverables

Each workday, Case Supervisors will manage a team that will be assigned a set of error prone cases that they will systematically review using a prescribed Case Review Tool. Job responsibilities include:

• Planning, organizing, and running weekly schedules for staff.
• Provide training, update policies and procedures and provide guidance to staff with all business-related processes.
• Provide statistical data for management.
• Provide performance appraisal evaluations.
• Manage a queue of pending cases awaiting secondary review.
• Rigorously review cases using a standardized case review tool and applying current SNAP policy.
• Navigate SNAP eligibility system and electronic documents to research cases.
• Document findings and effectively communicate findings to eligibility technicians and supervisors.
• Identify root causes of case errors.
• Contribute to continuous improvement efforts.

Minimum Qualifications

• At least one year of experience with the supervision of staff; experience leading remote staff and/or in a complex environment would be a plus.
• Minimum of 5+ years of prior experience to include a combination of supervising eligibility staff, conducting eligibility determinations and/or completing SNAP quality assurance.
• Previous experience in consulting and/or training strongly preferred.
• High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred.
• Must be a US Citizen.
• Ability to speak, read, and write English clearly and concisely.
• Fluency in a second or multiple languages would be a plus.
• Employment is contingent on completion of a background check.
• Own telephone, wireless internet (WiFi) and electronic equipment.

Location

The work will be performed remotely during the hours of 8:30 - 5:00pm (EST).

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.