United States onlyThis is a remote position.
At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that’s our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a IT Support Specialist (Microsoft Ecosystem – O365 & Intune).
Responsibilities:
Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity.
Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Manage and support Intune-managed endpoints, ensuring compliance with security policies.
Document incidents, troubleshooting steps, and resolutions accurately.
Escalate unresolved issues to higher-level support when necessary.
Use AI-based tools to accelerate troubleshooting and improve resolution accuracy.
Maintain high standards of customer service through timely communication and follow-up.
Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management.
Act as a communication bridge between IT, HR, and business teams.
Requisitos
Strong troubleshooting skills across Microsoft 365 and Windows OS.
Hands-on experience with Microsoft 365 Admin Center.
Familiarity with Intune, endpoint management, and security fundamentals.
Excellent English communication skills (written and verbal).
Ability to learn new tools quickly and work independently.
Security-minded attitude and awareness of compliance best practices.
Proactive communicator who keeps end users informed and documents clearly.
Resilient and calm under pressure, maintaining a customer-focused mindset.
Experience using AI or automation tools to enhance IT support workflows (preferred).
Preferred Experience:
2+ years in IT support or helpdesk roles, ideally in Microsoft environments.
Experience supporting remote or hybrid workforces.
Familiarity with Azure AD, Exchange Online, and basic network troubleshooting.
Colombia
