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Head of Account and Customer Success Management


Job description

Smarking is a leading provider of enterprise software and data technology solutions for the massively overlooked $655B global parking industry.

This is an excellent position for a highly capable and successful account management and customer success leader who's ready to take the leap of faith and join an early tech start up with tremendous potential to take over a massively overlooked industry with cutting edge software and data solutions.

The Head of Account and Customer Success Manager will report to the CEO directly, and join the management team to provide business leadership company wide. 

KEY RESPONSIBILITIES (in the order of priorities)

  • Building and managing a team of Account and Customer Success Managers, Implementation reps, and Technical Customer Support reps to take care of post-sale client journeys for enterprise accounts from commercial real estate, municipality, hospital, airport, university, to the parking industries

  • Enabling 95%+ annual renewal and 50%+ annual expansion/upsell for existing clientele accounts by both enabling the team and taking care of strategic accounts hands on 

  • Recruiting, empowering, and retaining solid Account and Customer Success Managers, Implementation reps, and Technical Customer Support reps

  • Work with the CEO to refine/improve GTM playbook and strategy

  • Empower other parts of the company with market/clientele/industry insights

  • Help lead and build the Customer #1 culture


  • Successful track records managing, renewing, and expanding enterprise accounts (five to eight figures) for software solutions both hands on and by enabling a team

  • Great and consistent renewal, expansion, and upsell achievements both hands on and by enabling a team

  • Successful experience in implementing, user education, success enablement, and technical support for reasonably complex software solutions

  • Experience in recruiting solid ACSM, Implementation, and (Technical) Customer Support reps

  • Experience in very early stage tech start ups is a plus

  • Experience in working with clients from commercial real estate (asset management, property management), municipality, hospitals, airports, universities, parking industries is a plus


  • Customer first

  • Hungry for responsibility, impact, and growth

  • Humble to learn, curious to learn, open-minded to learn

  • Team player, player coach

  • Strong sense of ownership

  • Treat others with respect, empathy, and constructive candor


  • Competitive OTE and base.

  • 100% coverage of medical, dental, and vision insurances.

  • 401K plan with 3% company hard match.

  • $100 monthly data plan.

  • Unlimited paid time off.

  • Expenses for setting up home-office.

Email your resume to [email protected] for an interview with the CEO directly!

About Smarking

Smarking is a group of passionate MIT PhDs, data scientists, Silicon Valley engineers, and battle-tested business professionals, committed to enable highly efficient urban mobility by building the digital infrastructure for the massively overlooked $655B parking industry ($131B in the US).

Smarking is hired by organizations like Brookfield Properties, City of Miami, ABM Industry Groups, and many other enterprise industry leaders to turn their parking data into business results.  Smarking's dynamic pricing engine has been creating 40%-400% revenue uplift for online parking sales at parking facilities in Chicago, NYC, Boston, and many other cities, without any manual involvement required from property managers, leveraging fully automatic algorithm-driven yield management technologies similar to the airline and hotel industries. 

By providing the very first business intelligence and yield management enterprise SaaS to the parking industry, Smarking is establishing itself as an emerging leader in the US parking market. Smarking currently works with 2,500+ parking locations cross North America, based in San Francisco, and backed by top investors like Khosla Ventures and Y Combinator.

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About this role

Apply before

July 3rd, 2021

Job posted on

June 3rd, 2021

Job type

Full Time

Hiring timezone

Smarking is hiring for this role in the following timezones:

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About the company

Through our leading business intelligence and yield management solutions, we help parking professionals increase revenue, curb expenses, and make their operations more efficient through automation and ...
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