Billing Operations Lead - Australia

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia 🇦🇺, the United Kingdom 🇬🇧, Singapore 🇸🇬 and Hong Kong 🇭🇰 committed to delivering the best experience to our clients! Since the start of our journey, Sleek has gained the trust of more than 450,000 businesses globally and raised a total of $51M in funding from world class venture capital funds. 🚀

Since 2017, our vision is that AI takes care of the boring manual work, and individuals are able to focus on providing added value services to companies. That vision is alive in our products, and we roll them out, one country at a time. 🎯

#2023: we were nominated in the Forbes Top 100 companies, and Linkedin top 10 startups. 🏆 We also obtained our B-Corp certification, making us one of the most sustainable company globally. 🌱

#2024: we were listed among the Financial Times top 200 fast growth companies in Asia Pacific, and the Straits Times top 20 fastest growing companies. 🏆

We are looking for a Billing Operations Lead to support our growth in Australia! 🚀

As Billing Operations Lead, you will be responsible for managing the end-to-end billing process, ensuring a seamless and efficient experience for clients from onboarding to renewals, ongoing ad hoc billing, and upgrades/upsells. You will play a critical role in optimising our revenue operations, ensuring accuracy in invoicing, and driving customer satisfaction. This role sits at the intersection of finance, customer success, and operations, ensuring that billing processes support both business growth and client needs.

What You’ll Be Responsible For:

• Be the internal champion for our clients – own and optimise billing operations, ensuring smooth, transparent, and client-friendly processes.
• Manage the full billing lifecycle – oversee billing for new clients, renewals, ongoing ad hoc charges, and upgrades/upsells, ensuring accuracy and efficiency.
• Monitor and improve billing satisfaction – proactively identify and resolve billing issues to maintain high customer trust and satisfaction.
• Support revenue growth through billing operations – support upselling and cross-selling efforts by ensuring clients have a seamless experience when adding new services.
• Handle day-to-day billing inquiries and requests – respond to client concerns related to invoices, payments, and subscription changes in a timely and professional manner.
• Drive process improvements – enhance internal billing operations, reporting, and compliance to support scalable growth.
• Be part of building a rocket ship – in a traditionally "unsexy" industry, but with massive opportunities for innovation and efficiency! 🚀

Requirements

• 3+ years of experience in billing operations, customer success, account management, customer support, or a similar role with direct responsibility for managing invoices, renewals, and revenue-related processes.
• Excellent communication skills and impeccable English are essential.
• Experience in a high-growth environment (startups, rapidly scaling SMEs) is a plus—you thrive in fast-moving, dynamic settings.
• Strong organisational, interpersonal, and communication skills – you can manage complex billing workflows while maintaining excellent client relationships.
• A builder’s mindset – you're excited to create and refine processes, knowing this experience will be invaluable for future career growth.
• A problem-solving attitude – you believe that every challenge has a solution and enjoy tackling operational bottlenecks with a proactive approach.
• A pragmatic approach – you understand that perfection is the enemy of progress and focus on delivering results efficiently rather than getting stuck on minor details.

Benefits

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry