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Principal Content Designer

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward.

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1,001-5,000

Icons/design/feather/country/us United States only

Hi there! Slack is looking for an experienced content designer to work closely with product teams and to shape the craft of product content as a whole. Our ideal teammate excels at solving user experience problems through both information architecture and with language. Has experience building content systems to help others do the same; likes to make the complicated simple; provide clarity out of the messiness; makes any microcopy sound clear and human; and is passionate about mentoring other content folks. If this sounds like you — please get in touch.

A bit about Content Design at Slack: We’re part of the Product Design group, and we work to make sure Slack sounds human. We’re a growing team, and we delight in giving and receiving feedback to help each other be the best UX writers and thought partners we can be. We care about wit and deftness with tone, but we care most of all about clarity and helping users get things done. We have strong feelings (oh, do we) about sentence case and exclamation marks — and we’d love to hear yours.

Responsibilities

  • Develop Information Architecture heuristics. 

  • Define best practices, lead creative exercises, and help set the vision and strategy for your product’s content, and for Content Design as a whole.

  • Own product copy and content strategy for your teams’ features.

  • Demonstrate the impact of your work proactively and often. Use data to guide your work and advocate for it. 

  • Partner with Product Marketing, Product Management, and other cross-functional partners to develop a consistent voice, tone, and taxonomy for your product area.

  • Be an active and available craft mentor to other content designers, and partner with us in building our positive, collaborative, healthy team culture.

Requirements

  • A cover letter and portfolio of your work.

  • Experience in product writing, content strategy, and/or copywriting, with a demonstrated record of writing successful UX/UI copy with measurable impact.

  • Proficiency in Sketch, Figma, Photoshop, Illustrator, or equivalent design tools.

  • Experience advocating for content and design, garnering resources when needed, and driving projects forward even in the face of obstacles.

  • Experience creating and applying style guides and related artifacts to help others write successfully.

  • 5+ years of industry experience.*

  • Ability to track the effects of your work across multiple teams, and proactively manage issues and complexity.

  • Leadership skills: the ability to give strong, thoughtful feedback, and an active drive to help others improve.

  • Understanding of the Slack voice, and ability to extend it and adapt it based on context.

* Through trial and error we've learned that people don't apply unless we provide a guideline. But what’s more important to us than a number is the experiences you’ve had and the skills you’ve developed — regardless of the length of time it took to get where you are. Do you have 20+ years of experience? Awesome! Please apply. Have only 3 years, but feel you meet the requirements above? Send us your resume. We look forward to hearing from you.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

About this role

August 26th, 2022

June 27th, 2022

Full Time

To apply, you must have a permit to work in this country.
Slack is hiring for this role in these timezones.
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About Slack

Learn about Slack and their company culture.

View company profile

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.

Work with us

We’re on a mission to make working life simpler, more pleasant
and more productive — for everyone.

Help improve people’s working lives

People the world over spend a lot of time and energy on work. It can be a source of identity and inspiration, but it can also be a source of anxiety and frustration — so it’s important people know their contribution matters. Helping improve people’s experience of working life is one of the things we, as Slack, have set out to do.

That starts with our own team.

We’re building a strong, diverse team of curious, creative people who want to find a purpose in their work and support each other in the process. We work hard and we play to win… within normal business hours. And then we go home.

That balance is important: It enables us to truly do the best work of our lives. As a result, we create a place where all kinds of work happens — and happens well — all while working alongside people we respect and admire.

Our core values

These are some of the values we live by, as a company. We work by them, too: we’re building a platform and products we believe in — knowing there is real value to be gained from helping people, wherever they are, simplify whatever it is that they do and bring more of themselves to their work.

  • Empathy

  • Courtesy

  • Thriving

  • Craftsmanship

  • Playfulness

  • Solidarity

Working and thriving

We want people to thrive at Slack; we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team.

  • Just for You: Receive an annual allowance for professional development, plus a monthly stipend you can use towards anything. That means anything — a gym membership, your pet sitter, a new work look. Whatever matters most to you.

  • Health & Wellness: Free medical, dental and vision for you and your family — Slack pays 100% of your premiums.

  • Parental Leave: A lot of us have families, of all shapes and sizes and types, and we welcome each new addition with generous parental and new child bonding leave.

  • Happier Weekdays: A meeting-light culture (or we try, at least), guest speakers, and opportunities to get to know your team better through things like weekly catered lunch and breakfast, Thursday Socials, and game nights. But we don’t stay in the office 24/7.

Tech stack

Learn about the technology and tools that Slack uses.

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Benefits and perks

Learn about the benefits and perks that Slack provides.

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Healthcare benefits

Comprehensive medical, dental, and vision insurance for employees and dependents + $2,600 per year contributed to Health Savings Account (HSA).

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Life insurance

We'll cover your life insurance and accidental death and dismemberment insurance so you don't have to worry.

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Flexible working hours

We believe in your freedom to work when and how you work best, to help us all thrive.

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Paid parental leave

18 weeks maternity leave and 14 weeks paternity leave.

View all employee benefits
View all employee benefits

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