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SemperisSE

Enterprise Customer Success Manager

Semperis is the leading provider of identity-driven cyber resilience solutions, specializing in protecting and enhancing security on Active Directory environments.

Semperis

Employee count: 201-500

France only

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Semperis is looking for an Enterprise Customer Success Manager to join their EMEA team. The successful candidate will ensure customer success and satisfaction with Semperis products, and work closely with cross-functional teams to maximize opportunities for Enterprise Business customers.

Requirements

  • 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
  • Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language.
  • Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives.
  • Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities.
  • Conflict resolution & expectation management during incidents or escalations.
  • Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Relocation Assistance

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

France +/- 0 hours

About Semperis

Learn more about Semperis and their company culture.

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At Semperis, we are passionate about securing identities to protect organizations from the continually evolving landscape of cyber threats. Our mission is to empower security teams with the tools needed to defend hybrid and multi-cloud environments. We've built a solution that ensures the integrity and availability of critical enterprise directory services at every step of the cyber kill chain, drastically cutting recovery times by 90%. Our technology is purpose-built for securing hybrid Active Directory environments, protecting over 50 million identities from cyberattacks, data breaches, and operational errors.

We are honored to have the trust of some of the world's leading organizations who rely on us to identify directory vulnerabilities, intercept cyberattacks in progress, and swiftly recover from ransomware and other data integrity emergencies. Headquartered in Hoboken, New Jersey, our reach extends internationally, with a research and development team distributed throughout the United States, Canada, and Israel. Our commitment to innovation has led us to host the award-winning Hybrid Identity Protection conference and develop tools like the free Active Directory security assessment tool, Purple Knight. Recognized by industry leaders, we are proud to have been named to Deloitte's Technology Fast 500™ list and among the top three fastest-growing cybersecurity companies in the Inc. 5000 list.

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Semperis

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