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Director Business TransformationPRIMARY PURPOSE OF THE ROLE:Sedgwick, a global market leader in risk and claims administration,isin the midst ofa multi‑year transformation to fundamentally re‑architecthow its core businessesoperate. Backed by top private equity firms and led by Sedgwick’s Chief Transformation Officer, Sedgwick isreimagininghowits servicesare delivered, with a focus on modernizing core operations, improving customer outcomes, and building scalable, data‑andAI‑enabledways of working.
The Business Transformation Directordrivesenterprise or business unit–wide transformation programs,working closely with seniorleaders, functionaloperators, and technology teams to translatetransformation hypothesesinto operating reality.The Director is accountable for designing and deliveringhigh‑impacttransformationinitiativesend-to-end,driving alignment, execution, and adoption across the business.They will support the design of future-stateoperatingand technology solutions across business and technical leaders, build business cases todemonstrateROI, and drive vendor identification and selection processes.
This rolegoes beyond project management – itoffers significant ownership and visibility and is designed for leaders who want to work oncomplex,high‑valueproblemson a globalscaleand see their worktranslate intoreal outcomes.It is built for individuals who are energized by ambiguity, want meaningfulroadmap-shaping influence, are motivated by seeing their work move from concept to reality, and are excited bythe opportunity to builda track recordof delivered impact at enterprise scale.
We are activelybuilding outour team and are fortunate to have an exciting roster of Transformation leaders already on board.The transformation team includesformer Bain leadership and seasoned executives from top-tier firms. Our team alsoincludesdeep experience across Fortune 50 enterprises including Amazon, Wells Fargo, HP,GE, PwC,and Tyson Foods. The group brings decades ofexpertisein strategy, AI, and large-scale digital transformation across financial services, technology, and industry.
ESSENTIAL RESPONSIBILITIES MAY INCLUDE
Leads enterprise or business unit–wide transformation programs aligned with strategicobjectives.
Shapestransformation strategy andtranslatesenterprise priorities into executable roadmaps.
Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
Partners with VPs and executive leadersacrossSedgwick businesses and ITto align priorities, resources, and outcomes.
Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
Drives cultural adoption of data-driven decision-making and continuous improvement.
Ensures transformation outcomes are embedded into operating models.
Serves as a trusted advisor with executive presence and strategic insight.
Buildsbusiness cases todemonstrateclear ROI for prioritized initiatives
Translates business strategy into executable solution design — not just requirements or roadmaps
SUPERVISORY RESPONSIBILITIES
Provides support, guidance,leadershipand motivation to promote maximum performance.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews,hiresandestablishescolleague performance development plans; conducts colleague performance discussions.
QUALIFICATIONS
Bachelor's degree Business Administration, Finance, Economics, Management, or a related discipline from an accredited college or university preferred. Certifications related to business transformation and/or AIpreferred, butnotrequired.
Seven to ten (7-10)years of related experience in business transformation, with several years in a management role having significant business impact or equivalent combination of education and experiencerequired. Experience in management consulting and/or enterprise transformation roles within B2B environmentsrequired. Experience in the financial services sector (insurance, banking)highlypreferred.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
