United States onlyWe are looking for a Customer Success Manager to join our team at Searchlight Cyber. As a trusted advisor, you will work closely with our clients to drive customer engagement, retention, and expansion by ensuring they successfully adopt our solutions, mitigate risks, and optimize their security posture.
Requirements
- Strong communication skills and an empathy for customers
- Driven self-starter that can work independently but also work closely with the broader customer success team and other teams internally
- Experience in a technical or Engineering role, ideally in Cyber Security, intelligence or offensive security backgrounds
- Experience supporting government and law enforcement customers, in-depth knowledge of their needs and use cases, buying processes, and relevant industry knowledge
- Excellent customer-facing skills, confident in negotiation, demonstration, and customer support with stakeholders of all levels
- Passion and knowledge for the cyber security market, covering areas such as the Darkweb, Threat Intelligence, Incident Response
Benefits
- Regular company off-sites and events
- Opportunities to attend relevant conferences
- Flexible working arrangements and leave
- Paid Parental Leave
United Kingdom only
