Collection Analyst

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are looking for a self-starting, motivated and experienced Collections Specialist MX to support the small business globally. The Collection Analyst oversees the accounts receivable efforts of a MX portfolio monthly receivables and acts as the conduit between the sales team, the customer and corporate. This opportunity requires a candidate with a high-volume accounts centric mindset, high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude. Candidates must have the ability to juggle multiple tasks and priorities, thrive in a highly driven environment, enjoy learning new skills, procedures, and systems, and have an overall desire to contribute to company growth. This position plays an essential role in minimizing our financial loss by implementing receivable and collection procedures that reduce the amount of delinquency encountered and reports to our MX Collection Manager.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Manage a portfolio of MX customers.
• Be responsible for updating management on customer payment issues.
• Act as primary AR contact for the sales team.
• Perform consistent collections diligence to ensure timely conversion of past due and current accounts receivable.
• Escalate past due accounts for review and approval for account suspension or when account resolution has not occurred within certain timelines.
• Resolve customer issues preventing payment timely and accurately within prescribed SLA commitments.
• Collaborate cross functionally to resolve account issues such as pricing, returns, or defective items.
• Reconcile customer accounts to resolve discrepancies caused by misapplied payments or other account issues as needed.
• Maintain account data as needed for accurate customer information.
• Coordinate support and/or resolution for Account Team (AE or CSM) with questions about billing and contracts or escalate to Invoice Team when necessary.
• Knowledge of MX Tax regulations, such as CDFI 4.0, Complementos de Pago, Credit Memos.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor's degree, preferably in finance, accounting
• 2+ years business to business collections experience
• Fluency in English and Spanish
• Must have experience supporting over 250 customer accounts.
• Experience with utilizing Mexico Tax Requirements on the job.
• Must be able to meet or exceed deadlines with a strong attention to detail
• Experience with NetSuite, SFDC, and intermediate Excel skills strongly preferred
• Based in Mexico

An ideal candidate also has:

• Highly organized, self-disciplined and ability to work in a fast-paced environment.
• Critical thinker, able to implement scalable processes.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Must be able to meet or exceed deadlines with a strong attention to detail
• Strong ability to prioritize and organize work effectively
• Strong, effective communication skills

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click hereif you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.