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Job Description:
Starting pay is $17.00/hour, if bilingual it's $18.00/hr
Shifts - Monday - Friday, 10:00am - 7:00pm
Day one training will be in Alpharetta, GA and after day 1 you will work remote
Summary
A Retail Vehicle Sales Customer Service Representative I is responsible for assisting our RVS customers with pre and post purchase inquiries. The Customer Service Representative I position work cross functionally across Sales, Operations and Asset Management, while applying excellent customer communication skills. This individual is responsible for inbound/outbound Retail Vehicle Sales support related calls, email, Text. An RVS Support agent will maintain ownership of customer inquiry (case) until resolution is communicated to Customer.
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Ryder's most recently been named a “Top Company for Women to Work for in Transportation” by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies,” one of “America’s Most Responsible Companies” by Newsweek.
Essential Functions
Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
Workflow management: enhance productivity through effective scheduling and planning
Generate purchase/repair orders and maintenance of files
Parts management: contribute to cost containment through inventory planning and warranty
Additional Responsibilities
Ensures compliance with all company, local, state, federal and other regulatory agencies policies
Performs other duties as assigned
Skills and Abilities
Strong verbal and written communication skills
Ability to get both verbal and written communication across that has the desired effect
Goal oriented, drive for results, assertive, and deal well with ambiguity
Possesses a high degree of initiative
Must have high level of energy and be a self-motivated and self-directed person
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Ability to focus on multiple projects and activities simultaneously
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Demonstrates customer service skills
Qualifications
H.S. diploma/GED required
One (1) year or more in sales and/or customer service required
DOT Regulated
No
#INDexempt #FB
Job Category
Customer ServiceCompensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
HourlyMinimum Pay Range:
$17.00Maximum Pay Range:
$17.00Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.
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