Rippling logo

Customer Support Engineer

Rippling

Job description

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What You'll Do: 


You will play a critical role in the customer journey. You will take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers. Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features. 

Qualifications:


  • Bachelor's degree in a technical discipline with strong academic performance 
  • 3-6 years of work experience in a customer/client facing role
  • A track record of:
    • taking initiative with limited oversight
    • operating in a time sensitive environment
    • learning something new / synthesizing lots of information
    • working in a cross-functional environment
    • clearly expressing a point of view (oral and written)
    • communicating with high EQ
  • IT related skills
    • Experience supporting Identity Access Management solutions such as LDAP, SSO, SAML, password managers, REST APIs
    • Administration of cloud based applications such as Office 365, G Suite, Salesforce, Workday, NetSuite, Box, Atlassian, Active Directory or other directory services 
    • Experience working with MDM products like Airwatch or Jamf, device enrollment, profile management, apps deployment, troubleshooting, etc. 
    • General understanding of cloud infrastructure and how the internet works 
BONUS: experience with Zendesk, Jira or other similar tools

If you don’t necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.

Benefits: 


  • Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits 
  • Uncapped PTO
  • Generous parental leave
  • Transgender health insurance coverage
  • Great compensation package (salary, equity)
  • Meeting-light culture
  • Rippling is an equal opportunity employer

Apply now

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About this role

Apply before

August 18th, 2021

Job posted on

December 12th, 2020

Job type

Full Time

Hiring timezones

Rippling is hiring for this role in the following timezones:

Badge UTC -10.0
Badge UTC -9.5
Badge UTC -9.0
Badge UTC -8.0
Badge UTC -7.0
Badge UTC -6.0
Badge UTC +14.0
Primary industry
Company size

201-500

Founded in

2017

Social media
Visit rippling.com Visit rippling.com

Countries

Icons/design/country/us United States
Icons/design/country/in India
Icons/design/country/ca Canada

About the company

Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.  In just 90-seconds, a company can set up (...
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