Product Operations Specialist

At Rezilient, we’re redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible.

Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. If you're a wicked-smart jack-of-all-trades seeking to dive further into the world of healthcare, technology, and startups, look no further!

As a Product Operations Specialist, you'll be fully immersed in the daily operations of our exciting, fast paced startup environment. Expect to get first-hand experience in what it looks like to build out and manage a clinical service line and the product, operations and tech that supports it. You'll ensure deliverables are completed on time, within scope and budget. You'll work with leaders from each department, and gain a deep understanding on how our business works.

Key Responsibilities

Tooling & Board Management

• Own and maintain product management tools (e.g., Jira, Confluence, Notion, Asana or similar) to ensure boards, workflows, and dashboards are accurate and up to date.
• Serve as a super user and internal go-to resource for product tooling — answering team questions, troubleshooting issues, and onboarding new users.
• Support cross-functional visibility by maintaining reporting views, sprint boards, and roadmap artifacts that keep stakeholders aligned.

Support Product Analytics

• Building and maintaining product KPI dashboards (activation, retention, feature adoption, engagement).
• Assist conducting funnel analysis to identify drop-off points and surface opportunities.
• Partnering with data engineering to ensure product events are properly instrumented and tracked.
• Work with Technical Product Manager to produce regular product performance reports for leadership.

General Product Operations

• Help maintain a single source of truth across product team resources and knowledge bases.
• Identify opportunities to improve team processes and operational workflows.
• Provide general operational support to the Technical Product Manager and product team as needs evolve.
• Work closely with engineering and external operations teams to ensure seamless product-related processes and communications between verticals.

Documentation, Training & Release Support

• Create, maintain, and continuously improve training materials, process guides, and how-to documentation for product tools and workflows.
• Partner with the Technical Product Manager to translate complex processes into clear, accessible documentation for both technical and non-technical audiences.

• Develop release documentation including release notes, feature summaries, and internal communications to support go-live activities.
• Support the product team during release cycles — coordinating checklists, tracking readiness, and ensuring documentation is complete before launch.

Requirements

• Bachelor Degree in a relevant field or equivalent experience.
• 2+ years of relevant experience, ideally in a health-tech startup environment.
• Organized and detail-oriented – a builder and lover of "process".
• Ability to multitask in a dynamic, fast paced, start-up environment.
• A strong operator who thrives in creating structure out of ambiguity.
• Familiarity with product management tools such as Jira, Confluence, Notion, Miro, Asana or comparable platforms.
• Strong written communication skills — you write clearly and know how to make documentation people actually read and use.
• Highly organized with strong attention to detail; comfortable managing multiple workstreams at once.
• A collaborative, service-oriented mindset — you take pride in enabling others to do their best work.

Benefits

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.