ReservRE

Commercial Property Claims Adjuster

Reserv is transforming the claims experience in insurance through advanced technology and dedicated partnerships, ensuring efficient processes and enhanced customer satisfaction.

Reserv
GE and US only

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

Who you are

  • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
  • Passionate adjuster who cares about the customer and their experience.
  • Empathetic. You exercise empathy and patience towards everyone you interact with.
  • Sense of urgency - at all times. That does not mean working at all hours.
  • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
  • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
  • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
  • Anti-status quo. You don’t justwishthings were done differently, youactionon it.
  • Communicative. (we'd love to know what this means to you)
  • And did we mention, you have a sense of humor. Claims are hard enough as it is.

What we need

  • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
  • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
  • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
  • Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims
  • Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA
  • Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims
  • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
  • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
  • Provide input for continuous development of claims guidelines, best practices, and process improvements
  • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim

Requirements

  • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
  • Minimum of 5 years of experience with property claims
    • Commercial property claims experience
    • Desk and/or field appraisal experience
  • Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing
  • Knowledge of state regulations, policy provisions, and standard operating procedures
  • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
  • Curious and motivated by problem solving and questioning the status quo
  • Desire to engage in learning opportunities and continuous professional development
  • Willingness to travel for client and claims needs

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy
  • Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Georgia +/- 0 hours, and 1 other timezone

About Reserv

Learn more about Reserv and their company culture.

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Reserv is dedicated to reimagining the claims experience for insurances with a technology-first approach. Our services encompass everything from data management to providing a seamless claims processing mechanism, ensuring that both MGAs and claimants receive efficient, high-quality support. Our powerful solutions blend leading technology with intuitive processes to transform the traditionally cumbersome claims process into a straightforward journey that prioritizes customer satisfaction.

As a trusted TPA, we handle various P&C claims across a global landscape, leveraging AI-driven systems to improve operational efficiencies while maintaining a human touch where it counts most. Our talented team, made up of industry veterans and innovative thinkers, work together to continually refine our approach, adapting to the evolving needs of our clients by integrating modern technology and data analytics. At Reserv, we focus on building robust partnerships with insurance carriers and MGAs, utilizing our extensive insights to deliver better outcomes in claims management while ensuring compliance and transparency at every stage.

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