Player Support Agent – Gaming | $500–$800 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – some overlap with US EST for peak gaming hours
Salary: $500–$800 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a US-based independent game studio to hire for this role. Their mobile and PC games have attracted over 2 million players worldwide, and they care deeply about their community — player support isn't a cost centre here, it's part of what makes the studio special.

The role

You'll be the link between the studio and their players — resolving in-game issues, account problems, payment disputes, and bug reports via live chat and email. You don't need to be a professional gamer, but you do need to love games and genuinely want to help players enjoy them.

What you'll do

Respond to player queries via live chat and email
Investigate and resolve in-game issues, account lockouts, and payment problems
Reproduce and document bugs clearly for the development team
Moderate community reports and escalate serious cases
Contribute to the player-facing FAQ and knowledge base

What you'll need

Enthusiastic gamer — you understand what players care about
Clear written English — friendly, concise, and community-aware in tone
Patient and empathetic — frustrated players need to feel heard
Reliable and consistent — you show up for your shifts

Nice to have

Experience in gaming customer support or community management
Familiarity with support tools like Zendesk or Freshdesk
Experience playing mobile, PC, or console games competitively or casually

What you'll get

$500–$800 USD/month based on experience
Fully remote with flexible hours
Free access to all studio games
Paid leave
Path to Community Manager, QA Tester, or Senior Support roles

Apply with your CV and tell us: what game are you playing right now, and what do you love about it?

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Remote World is a comprehensive job board platform designed to connect job seekers with verified remote employment opportunities across the globe. The platform operates as a recruitment marketplace where candidates can create profiles, build professional CVs using AI-powered tools, take skill assessments, enroll in courses, and apply directly to remote positions from verified employers.

The company positions itself as a solution to the challenge of finding legitimate remote work, emphasizing that every company on their platform has been reviewed to eliminate scams and fake listings. With access to over 5,000 remote jobs across 150+ countries and partnerships with more than 300 companies that have facilitated over 25,000 placements, Remote World aims to serve job seekers at all career stages - whether starting out or making a career change. Their services extend beyond job matching to include skills verification through free assessments, expert-led courses covering topics like AI productivity and interview preparation, and a CV builder powered by artificial intelligence.

Player Support Agent – Gaming