Live Chat & Customer Support Agent

Live Chat & Customer Support Agent | $400–$650 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Shift-based – morning or evening WAT shifts available
Salary: $400–$650 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a the USn digital commerce company to hire for this role. They run one of West Africa's fastest-growing online marketplaces and need live chat agents who can resolve customer issues quickly and leave people satisfied.

The role

You'll handle live chat and email support for buyers and sellers — answering product questions, resolving order and payment issues, and escalating anything complex. Speed and warmth matter equally here: customers should feel helped, not handled.

What you'll do

• Respond to live chat queries within SLA targets (typically under 2 minutes)
• Resolve order, payment, and account issues using internal tools
• Escalate complex or sensitive cases with full context
• Log all interactions accurately in the helpdesk system
• Identify patterns in recurring issues and flag to the team lead

What you'll need

• Fast, clear, friendly written communication in English
• Calm and patient under pressure — you don't rush or get frustrated
• Quick learner with software tools
• Reliable internet and a quiet workspace

Nice to have

• Experience with Zendesk, Intercom, or Freshdesk
• Previous BPO, call centre, or customer service experience
• Familiarity with e-commerce or payments platforms

What you'll get

• $400–$650 USD/month depending on shift and experience
• Shift options — morning or evening
• Paid leave and the USn public holidays
• Full training provided
• Path to senior support, QA, or team lead roles

Apply with your CV. No cover letter needed — we'll ask a few short questions in the form.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.