United States onlyIT Support & Helpdesk Specialist | $2,500–$4,000 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – overlap with UK GMT or US EST required
Salary: $2,500–$4,000 USD/month
Contract: Full-time, permanent
About the company
Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk, endpoint management, and infrastructure support.
The role
You'll provide first and second-line IT support to end users — resolving hardware, software, and connectivity issues, managing user accounts, and escalating complex problems clearly. You'll be the first port of call when something breaks.
What you'll do
- Respond to support tickets via helpdesk platform within SLA targets
- Diagnose and resolve hardware, software, and network issues remotely
- Manage user accounts and permissions in Active Directory or Azure AD
- Escalate issues to third-line support with clear documentation
- Maintain the knowledge base with guides and FAQs
What you'll need
- Solid grasp of Windows environments, networking fundamentals, and Active Directory
- Patient and clear communicator with non-technical users
- Organised ticket manager — nothing stays unresolved
- Comfortable working remotely with distributed teams
Nice to have
- CompTIA A+, Network+, or equivalent certification
- Experience with an ITSM tool (ServiceNow, Jira Service Management, or similar)
- Familiarity with Microsoft 365 admin or Azure AD
What you'll get
- $2,500–$4,000 USD/month based on experience
- Fully remote with flexible hours
- Exposure to a wide range of SME IT environments
- Paid leave
- Path into senior support, infrastructure, or cloud engineer roles
Apply with your CV and a note on your most complex support ticket resolution.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
